Executive – Customer Support

Job Description: Executive – Customer Support
Location: Pune / Mumbai (Work from Office)
Employment Type: Full-Time, Permanent
Reporting To: VP – Marketing & Sales
Salary: ₹15,000 – ₹25,000 per month
Job Summary
The Executive – Customer Support will be responsible for supporting customer onboarding, lead conversion, transaction booking, and customer communication across multiple channels. The role requires strong communication skills, a customer-focused approach, and effective follow-up to ensure smooth customer experiences and successful transaction completion.
Key Responsibilities
Learn and understand the company’s products, website, mobile application, and internal processes.
Handle customer communications through WhatsApp Business and WhatsApp Business API (WABA).
Conduct calls with customers and partners to provide assistance and address queries.
Follow up on leads and ensure timely completion of transactions.
Support customer onboarding and documentation activities.
Maintain service quality and ensure timely responses to customer inquiries.
Participate in process improvement initiatives to enhance customer experience and operational efficiency.
Requirements
Bachelor’s degree in Marketing, Sales, Commerce, Business Communication, or a related field.
Experience with CRM systems and customer support tools is preferred.
Strong verbal and written communication skills.
Good interpersonal skills and a customer-focused attitude.
Ability to communicate persuasively and follow up effectively with customers.
Basic understanding of mobile applications and digital platforms.
Good organizational skills and the ability to manage multiple tasks efficiently.
Willingness to work from the office in Pune or Mumbai.

Work arrangement
No