ServiceNow ITOM Architect

Hello All,
Greetings from Tesslogs,
We are looking for an experienced ServiceNow ITOM Architect to design, develop, and implement scalable ServiceNow IT Operations Management (ITOM) solutions.
Client: Cognizant
Experience: 10 Years
Location: PAN India
Notice Period: Immediate / 30 Days
Key Responsibilities
Design and implement end-to-end ServiceNow ITOM solutions aligned with business and technical requirements.
Lead the architecture, configuration, and implementation of ServiceNow ITOM modules.
Configure and optimize Discovery, Service Mapping, Event Management, and CMDB.
Design and maintain robust CMDB data models, relationships, and data quality standards.
Implement and optimize Discovery schedules, patterns, probes, sensors, and MID Servers.
Integrate ServiceNow with monitoring tools, cloud platforms, and third-party systems.
Define ITOM architecture standards, best practices, governance, and technical roadmaps.
Collaborate with infrastructure, cloud, network, security, and application teams.
Troubleshoot complex ITOM issues and ensure platform performance, scalability, and reliability.
Lead technical discussions, solution reviews, and knowledge-sharing sessions.
Mentor developers and technical teams and ensure adherence to ServiceNow best practices.
Required Technical Skills
Strong experience in ServiceNow platform architecture and ITOM implementations.
Expertise in ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management
CMDB
Service Graph Connectors
Health Log Analytics, where applicable
Strong knowledge of MID Server architecture, configuration, and troubleshooting.
Experience with Discovery patterns, probes, sensors, and identification and reconciliation rules.
Knowledge of Configuration Management Database (CMDB) design, CSDM, and data governance.
Experience integrating ServiceNow with monitoring tools and external systems using REST APIs, SOAP APIs, and IntegrationHub.
Understanding of cloud infrastructure, including AWS, Azure, or GCP.
Knowledge of ITIL processes and IT service management practices.
Experience with ServiceNow scripting, including JavaScript, Business Rules, Script Includes, and Flow Designer.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Best Regards,
Jahnavi R
hr5@tesslogs.com
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Work arrangement
Hybrid