eCW Legacy Application Support Analyst

This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare IT industry, focusing on supporting electronic health record (EHR) systems. It addresses challenges related to maintaining and troubleshooting legacy EHR applications, ensuring system stability and user support within healthcare settings.
About the Opportunity:
The ECW LEGACY APPLICATION SUPPORT ANALYST role is designed to provide ongoing support and maintenance for a healthcare organization's existing eClinicalWorks environment. This position is critical in ensuring the stability and functionality of legacy EHR systems, facilitating smooth clinical and operational workflows, and resolving application issues that affect users throughout the organization.
Responsibilities:
Provide daily application support for the legacy eClinicalWorks environment.
Investigate, troubleshoot, and resolve application issues reported by users.
Manage support tickets including documentation, prioritization, escalation, and resolution.
Support workflows, configurations, templates, and application functionality within eClinicalWorks.
Troubleshoot clinical workflows, patient registration, scheduling, documentation, orders, and results.
Assist with user access, application configuration, and system maintenance.
Collaborate with clinical and operational stakeholders to identify and resolve issues.
Perform root-cause analysis and recommend sustainable solutions for recurring problems.
Coordinate with IT teams, vendors, and other application teams for integration and infrastructure issues.
Support testing and validation of application changes and updates.
Maintain documentation of configurations, workflows, procedures, and resolutions.
Assist with legacy system data access and operational requirements.
Provide knowledge transfer related to historical workflows and configurations.
Work independently in a remote setting while communicating effectively with stakeholders.
Requirements:
Strong hands-on experience supporting eClinicalWorks in healthcare environments.
Experience in legacy application or production support for eClinicalWorks.
Understanding of healthcare clinical and ambulatory workflows.
Proven troubleshooting skills in live production environments.
Experience managing application support tickets from investigation to resolution.
Ability to analyze workflows and distinguish between application, workflow, interface, or user issues.
Collaborative experience with clinical users, operational teams, IT staff, and vendors.
Strong documentation and communication abilities.
Capability to work independently and manage priorities remotely.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
401(k) matching
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes