Telephone Operator

Job Description
Key Responsibilities:
Answer and direct incoming calls promptly and professionally
Assist guests with inquiries, requests, and reservations
Transfer calls to the appropriate hotel departments or personnel
Record and relay messages accurately
Maintain a polite, welcoming, and professional tone in all communications
Support front office and administrative tasks as needed
Follow hotel standards and protocols for guest communication
Required Skills & Soft Skills:
Excellent English communication (verbal and written) and professional, hospitable demeanor
Proficient in Microsoft Office, especially Excel, with strong organizational and multitasking abilities
Ability to handle multiple calls efficiently while staying calm and patient under pressure
Quick learner, proactive, and adaptable to changing tasks and shift schedules, including weekends and holidays
Strong interpersonal skills and teamwork orientation, ensuring a seamless guest experience.
Qualifications and Eligibility:
Graduate (any discipline)
Mumbai-based
Female Candidates

Employment type
Fixed Term Contract- Staff

Work arrangement
No