Payment Operations Team Lead

Description
F1Service is looking for a Payment Operations Team Lead for our client, a leading international Electronic Money Institution (EMI). The company is licensed in the UK, Canada and Malta, operates in 140+ countries and 25+ industries, and offers multicurrency IBANs, merchant solutions, mass payments, acquiring and open banking through one platform.
You will lead the payment operations team and own daily payment operations, traffic performance and team coordination: keeping approval rates high, transaction flows uninterrupted and routing optimised.
What you will do
Lead, coordinate and mentor the payment operations team day to day
Monitor transaction flows, success rates and decline reasons, and resolve issues quickly
Manage payment configurations, dynamic routing rules and cascade settings for integrated providers
Maintain and update daily payment settings and operational flows
Track and optimise KPIs: conversion, approval rates, routing efficiency, decline codes
Improve payment conversion through technical setup of active providers
Build and analyse payment reporting to support daily decisions
Act as the main escalation point for live transaction issues, stuck payments and outages
Oversee acquirer and provider performance: reliability, uptime, SLA adherence
Work with Product, Tech, Support, Risk and Compliance on complex payment incidents
Drive automation and optimisation of operational workflows, QA processes and internal tools
Develop and maintain SOPs for payment operations
What we expect
3+ years in managerial roles within payment operations (EMIs, PSPs, payment orchestration platforms or payment consulting firms)
Strong hands-on experience with SWIFT, SEPA, SEPA Instant and FPS
Experience working with banks, fintechs and PSPs
Strong problem-solving and troubleshooting skills
Excellent communication with technical and non-technical teams
Proactive approach to driving initiatives and improvements
Advanced English
Native-level Russian
Tableau, Power BI or similar is a strong plus
Conditions
Compensation: up to $4,000 per month
Annual Learning & Development budget
Regular KPI-based performance reviews
Transparent career path: Lead within 1 year, Head within 2 years, C-level within 4 years based on performance
Extra bonuses for ideas through the internal Ideas Hub
How to apply
Apply via LinkedIn or send your CV to daria.krasnopolska@gmail.com, CC: kda.group.hr@gmail.com.

Work arrangement
Yes