IT Admin (Troubleshooting)

About The Opportunity
Operating in the fast-paced telecommunications and enterprise IT infrastructure space, we deliver mission-critical connectivity and IT support services to large-scale enterprise clients across India. Our team ensures 24x7 system uptime, rapid incident resolution, and seamless end-user experience through proactive monitoring, hands-on troubleshooting, and infrastructure hardening—serving as the backbone of digital operations for key industry verticals.
Role & Responsibilities
Diagnose and resolve desktop, laptop, printer, network, and peripheral hardware/software issues across Windows, macOS, and Linux environments.
Manage Active Directory, Group Policy, DNS, DHCP, and file/print server configurations to maintain domain integrity and user access.
Deploy, configure, and patch enterprise endpoints using SCCM or Intune, ensuring compliance with security baselines and OS updates.
Support remote users via VPN, RDP, and ticketing systems (ServiceNow/JIRA) while adhering to SLA-driven response and resolution timeframes.
Collaborate with network and security teams to troubleshoot connectivity issues, firewall rules, and authentication failures.
Document solutions, maintain asset inventories, and contribute to knowledge base articles to reduce recurring incidents.
Skills & Qualifications
Must-Have
Windows 10/11 Enterprise
Active Directory
Group Policy
SCCM / Intune
TCP/IP Networking
ServiceNow / JIRA
Remote Desktop Protocol (RDP)
Print Server Management
Preferred
PowerShell Scripting
Linux CLI Basics
ITIL Foundation Certification
Benefits & Culture Highlights
On-site role with modern infrastructure, ergonomic workspaces, and 24x7 tech support lab access.
Performance-linked incentives and rapid internal mobility for high-impact troubleshooters.
Collaborative culture with peer-led troubleshooting hackathons and weekly tech deep-dives.
Skills: jira,group policy,infrastructure,active directory,troubleshooting,it,servicenow,intune,connectivity

Work arrangement
No