Host - Aera

Our Hosts create a positive guest experience from the moment guests walk through the door. They keep the restaurant running smoothly and efficiently by managing guest flow, maximizing seating capacity and communicating with the entire team. They share their passion for food, beverage and hospitality with every guest, and leave a lasting impression through their professionalism and attention to detail.
The day to day:
Welcome and seat guests in a warm, professional and engaging manner
Manage reservations, walk-ins and waitlists using OpenTable
Answer phone calls and assist guests with reservations and inquiries
Monitor table rotation and coordinate seating plans with managers, service staff and the kitchen team to optimize guest flow
Communicate clearly with the front-of-house team throughout service
Provide accurate wait times and keep waiting guests informed
Answer guest questions and assist with special requests and accommodations
Support service recovery when needed, involving a manager as appropriate
Keep the host stand, entrance and guest welcome areas clean, organized and presentation-ready
Make sure menus are clean, up to date and well stocked
Manage the coat check
Thank guests and bid them farewell as they leave
Assist with bussing tables and running food and beverages as needed
Other duties as assigned
Previous experience as a host, or in hospitality or customer service, is an asset
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Able to multitask and stay calm under pressure in a fast-paced environment
Proactive, team-oriented and positive attitude
Professional appearance and a warm, welcoming presence
A passion for hospitality and creating exceptional guest experiences
Experience with OpenTable or other reservation and table management systems is an asset
Valid Smart Serve Certification required
Available to work flexible shifts, including evenings, weekends and holidays
Legally eligible to work in Canada

Employment type
Part-time

Work arrangement
No