HR Support Specialist

Trusted HR Expertise for America's Complex Payroll and Benefits Operations
Every payroll concern resolved and benefits question answered contributes to better workforce administration. As an HR Support Specialist, you'll assist American businesses through bilingual communication, HR technology guidance, and accurate case management. With Emapta Colombia, enjoy remote flexibility, structured learning, international collaboration, and long-term professional growth opportunities.
Your Career at a Glance
Employment Type: Indefinite Term Contract
Shift: Day Shift, Weekends Off
Work Setup: Work From Home/Remote
Exciting Perks Await!
5-day work week
Weekends off
Work-from-home arrangement
20 vacation days in total
Prepaid medicine
Fully customized Emapta laptop and peripherals
Direct exposure to global clients
Career growth opportunities
Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
Prime office locations in Bogotá and Medellín
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
The Qualifications We Seek
Education and Professional Experience
High school diploma required; bachelor's degree preferred.
1 to 3 years of experience in human resources, payroll, benefits administration, or Professional Employer Organization (PEO) environments.
Experience with US-based HR operations is highly preferred.
Language and Customer Service Skills
Bilingual proficiency in English and Spanish.
Strong verbal and written communication, problem-solving, and decision-making skills.
Ability to remain calm and professional when handling challenging customer situations.
Technical Skills and Assessments
Proficiency in CRM platforms and ticketing systems, with the ability to adapt to new HR technology.
Ability to pass the required words-per-minute (WPM) typing assessment.
Your Daily Tasks
Customer Inquiry and Issue Resolution
Gather and assess customer information through active listening.
Clarify customer concerns by asking targeted questions and researching relevant issues.
Identify root causes and determine effective solutions.
Explain resolutions clearly and guide customers through the appropriate next steps.
Expedite necessary corrections or adjustments to resolve customer concerns promptly.
Make informed decisions that balance customer needs with business interests.
HR Technology and User Support
Train users on HR systems and technology platforms to improve their understanding and proficiency.
Cross-Functional Coordination and Service Quality
Collaborate with internal teams to ensure timely and effective issue resolution.
Follow up with customers to confirm successful resolution and satisfaction.
Identify process improvement opportunities to enhance service quality and customer experience.
Documentation and Case Management
Document customer interactions, actions taken, and resolutions accurately in the ticketing system.
About the Client
Our client is an established US-based professional employer organization (PEO) specializing in comprehensive HR outsourcing solutions for small and midsized businesses. They provide payroll administration, employee benefits, HR compliance, recruitment, risk management, and integrated HR technology. Serving businesses across all 50 US states, they combine personalized support with scalable solutions to simplify workforce management and improve employee experiences. Through dedicated HR expertise and innovative technology, our client helps organizations reduce administrative burdens, strengthen operations, and focus on sustainable business growth.
Join the Top 1% Talent. A Better Career. A Better Life.
The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.
At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.
Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.
Apply today and let your talent take the lead. The future of work needs people like you.
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Work arrangement
Yes