Kaseya Administrator

Secure Pharmaceutical Technology Infrastructure Through Expert Kaseya VSA X Administration
Reliable pharmaceutical manufacturing requires secure endpoints, consistent patching, and accountable IT governance. As a Kaseya Administrator, you'll administer VSA X, develop PowerShell automations, and maintain security controls across enterprise systems. Emapta offers a long-term international career connecting your technical specialization with meaningful healthcare industry contributions and professional development opportunities.
Job Overview
Employment Type: Full-time
Shift: Night Shift, Weekends Off
Work Setup: Work From Home
Exciting Perks Await!
Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
Education, Certifications, and Professional Experience
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent relevant experience and certifications may be considered.
3 to 5 years of hands-on experience administering Kaseya VSA X in a production environment, including platform configuration and ownership beyond technician-level remote support.
Current Kaseya VSA X Administrator- or Expert-level certification, or an equivalent certification demonstrating advanced platform administration.
Additional Kaseya product certifications are strongly preferred.
Kaseya Platform and Ecosystem Expertise
Expert knowledge of Kaseya VSA X modules, including endpoint management, automation, monitoring, alerting, scripting, patch management, software deployment, inventory, reporting, policy management, integrations, and security administration.
Hands-on experience with IT Glue and at least one Datto product family.
Experience with additional Kaseya solutions, such as KaseyaOne, BMS/Vorex, Autotask PSA, Datto EDR/AV, Datto Endpoint Backup, Datto BCDR, Datto Networking, Spanning Backup, Unitrends, or RapidFire Tools, is preferred.
Experience managing large endpoint populations across multiple sites through standardized policies and staged deployments.
Experience using APIs, webhooks, Power Automate, source control, or reporting tools to enhance Kaseya workflows and data visibility.
Experience integrating Remote Monitoring and Management (RMM) platforms with ITSM/PSA, documentation, security, backup, identity, and business intelligence systems.
Systems Administration, Automation, and Security
Advanced PowerShell scripting skills, including secure script design, parameterization, return-code handling, logging, testing, deployment, and troubleshooting.
Working knowledge of Windows desktop and server administration, identity and access management, networking fundamentals, endpoint security, backup and recovery, and IT service management.
Experience with Microsoft 365, Entra ID, Azure, Windows Server, Microsoft Intune, CrowdStrike, vulnerability management platforms, and enterprise email or web security tools.
Knowledge of ITIL practices, formal change control, regulated documentation, validation, audit evidence, and quality system requirements.
Relevant Microsoft, CompTIA, ITIL, PowerShell, cybersecurity, backup, or endpoint management certifications are preferred.
Professional and Collaboration Skills
Excellent analytical, documentation, communication, and vendor management skills.
Ability to communicate technical risks and operational outcomes clearly to technical and non-technical stakeholders.
Your Daily Tasks
Kaseya VSA X Platform Ownership
Manage the daily administration, configuration, performance, security, and lifecycle of Kaseya VSA X.
Administer VSA X modules for agent deployment, endpoint inventory, monitoring, alerting, remote management, software deployment, patch management, policy management, reporting, dashboards, workflows, integrations, and role-based access.
Design and maintain organizational structures, device groups, tags, policies, scopes, user roles, permissions, service accounts, and administrative access in accordance with least-privilege principles.
Monitor agent health, check-in status, job execution, alert queues, policy compliance, platform capacity, and integration health; investigate and resolve exceptions.
Administer Windows endpoints and servers through VSA X, with support for macOS and Linux environments where applicable.
Maintain secure administrative practices, including multifactor authentication (MFA), separate privileged accounts, auditable changes, credential protection, and documented emergency access procedures.
Automation, Scripting, and Process Improvement
Design, test, document, deploy, and maintain VSA X automations and workflows for recurring operational tasks.
Develop and troubleshoot PowerShell scripts, batch scripts, command-line tools, APIs, webhooks, and other automation components used within Kaseya.
Automate software deployment and removal, configuration enforcement, service remediation, vulnerability remediation, local administrator cleanup, health checks, asset data collection, disk space cleanup, agent repair, alert triage, and scheduled maintenance.
Implement automation safeguards, including pilot groups, pre-deployment checks, logging, controlled rollouts, failure handling, rollback procedures, change records, and post-deployment validation.
Identify repetitive tasks and control gaps, establish performance baselines, implement workflow improvements, and report measurable outcomes such as time savings, faster remediation, fewer failed jobs, improved compliance, and reduced ticket volume.
Maintain a version-controlled script and automation library with documented purposes, owners, dependencies, parameters, test evidence, approval status, and recovery instructions.
Patching, Monitoring, and Endpoint Operations
Configure and maintain operating system and third-party application patch policies, maintenance windows, approval rules, deployment rings, reboot behavior, exclusions, and exception procedures.
Review patch and configuration compliance, investigate deployment failures, coordinate remediation, and prepare management-ready status reports.
Develop actionable monitoring policies and alert thresholds that reduce unnecessary alerts while maintaining visibility into critical services, security events, backup conditions, and endpoint health.
Coordinate upgrades to agents, platform features, integrations, scripts, policies, and related components through documented testing and change management procedures.
Support incident response and problem management through endpoint telemetry, remote access, audit histories, automation evidence, and corrective actions.
Kaseya Ecosystem and Integrations
Administer and optimize IT Glue, including user and access management, security controls, documentation standards, configurations, flexible assets, relationships, integrations, exports, and documentation quality reviews.
Administer or support relevant Datto solutions, including Datto Endpoint Backup, Datto BCDR, Datto EDR/AV, and Datto Networking, with responsibility for deployment, monitoring, alert reviews, restore validation, incident response, and reporting.
Configure and maintain integrations between VSA X and Kaseya ecosystem products, including IT Glue, Datto, KaseyaOne, BMS/Vorex, Autotask PSA, and other licensed solutions.
Validate data synchronization, organization and device mapping, alert-to-ticket workflows, remote-control access, password and documentation access, and data integrity across integrated platforms.
Evaluate additional Kaseya modules and capabilities, assess business value and risks, and lead approved implementations.
Documentation, Governance, and Collaboration
Develop and maintain platform architecture documentation, technical standards, standard operating procedures (SOPs), runbooks, support procedures, inventories, change records, upgrade

Work arrangement
Yes