L1 Technical Customer Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that focuses on talent solutions across IT, Non-IT, and BPO domains. The organization is committed to helping professionals grow their careers while working on impactful business challenges. Team members collaborate in an inclusive environment that values diversity, innovation, and problem-solving. RMV Workforce LLP offers opportunities to contribute to industry transformation while continuously developing skills and expertise.
Role Description This full-time Customer Technical Support role is an on-site position based in Jaipur. The role involves handling customer inquiries, providing technical assistance, and resolving issues related to products or services through phone, email, or chat. The Customer Technical Support specialist will diagnose problems, perform basic troubleshooting, and escalate complex issues to the appropriate internal teams when needed. Day-to-day responsibilities include maintaining detailed case records, following standard support procedures, and ensuring timely and accurate solutions. The role also focuses on monitoring customer feedback, promoting customer satisfaction, and contributing to continuous improvement of support processes.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills to effectively diagnose and resolve customer issues.
Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries professionally and maintain positive relationships.
Candidates should possess good Analytical Skills to interpret information, identify patterns, and recommend suitable solutions.
Strong verbal and written communication skills in English and local languages, with a customer-centric approach.
Ability to work on-site in Jaipur, manage multiple cases simultaneously, and follow structured processes and documentation standards.
Basic understanding of IT or BPO environments, ticketing tools, and CRM systems is beneficial.
Prior experience in a technical or customer support role is preferred; a diploma or degree in a relevant field (IT, computer science, business, or related discipline) is an advantage.
Willingness to work in rotational shifts if required and collaborate with cross-functional teams.

Work arrangement
No