Business Development Associate - Post Sales

Roles and Responsibilities
Student Retention & Relationship Management
Serve as the primary, first-level point of contact for students throughout their academic lifecycle.
Drive student retention, semester re-registrations, and overall program completion rates by proactively engaging with assigned student cohorts.
Track academic progress, course milestones, and submission statuses against the university calendar to minimize last-minute submissions for assignments, project synopses, and final reports.
Nurture students to ensure they fulfill all academic and administrative requirements in a timely and structured manner.
Query Resolution & Operations
Act as a seamless interface between students and internal administrative or academic departments.
Resolve both academic queries (subject/semester clarifications) and administrative queries (fee payments, Learning Management System access) via inbound/outbound calls, emails, and chat.
Execute scheduled outbound calling campaigns to update students on course progress, deadline reminders, and academic schedules.
Identify high-priority or complex issues, escalate them to appropriate internal teams, and ensure closure within defined Turnaround Times (TAT).
Process Improvement & Quality Standards
Deliver precise, clear, and empathetic communication tailored to resolve student queries effectively while minimizing repeat complaints.
Maintain quality standards, data accuracy, and strict adherence to timelines for every student interaction.
Develop, adhere to, and refine support processes to improve overall service efficiency and operational workflows.
Use data insights and strong interpersonal skills to manage student grievances and resolve conflict situations calmly.

Work arrangement
No