Production Manager

Company Description Esse India is an immigration consultancy based in New Delhi, India, supporting individuals and families who wish to explore opportunities abroad. The organization provides guidance on immigration pathways, eligibility requirements, documentation, and application processes for destinations such as Canada, Australia, Germany, Austria, and Hong Kong, subject to current service offerings. Esse India focuses on clear communication, personalized advice, and transparent processes to help clients navigate complex visa and immigration procedures. The company shares regular immigration updates, visa information, application guidance, and news through its digital channels to keep clients informed. Interested applicants can learn more about the company and its services through the Esse India website or by contacting the team via email.
Role Description The Production Manager role is a full-time, on-site position based in Abroad. This role is responsible for planning, organizing, and overseeing the end-to-end production workflow for immigration consulting services, including scheduling client cases, coordinating documentation, and ensuring timely file processing. The Production Manager will supervise daily operations, monitor quality standards, allocate work across teams, and implement process improvements to enhance efficiency and client satisfaction. The role involves close collaboration with consultants, administrative staff, and management to track progress, resolve bottlenecks, manage resources, and maintain accurate records and reports. The Production Manager will also support compliance with organizational policies, ensure adherence to service timelines, and contribute to continuous improvement initiatives.
Qualifications
Experience in production or operations management, preferably in professional services, consulting, or a process-driven environment.
Strong skills in planning, scheduling, workflow coordination, and resource allocation to manage multiple cases or projects simultaneously.
Proficiency in using office productivity tools and case-management or project-management software to track progress and prepare reports.
Excellent organizational, analytical, and problem-solving abilities, with attention to detail and quality standards.
Effective communication and interpersonal skills to collaborate with cross-functional teams and support client-facing staff.
Demonstrated ability to lead teams, provide guidance, and foster a structured, accountable work environment.
Understanding of basic compliance, documentation, and process-control practices; exposure to immigration or legal services is an advantage.
Bachelor’s degree in business, operations management, or a related field; relevant professional experience may be considered in lieu of formal education.

Work arrangement
No