User Experience Researcher

Position Title: UX Researcher
Location Can be fully remote
Shift Times/Preferred Time Zone 8-5 EST highly ideal (can be slightly flexible)
Length of Assignment 6 months
Possibility of extension: yes
Contract to Hire W2 Only
Reason for opening: New business need, volume increasing
Which project will this need be supporting? User experience research and testing-all digital assets
Organizational Structure and Impact: Impact/Function this role has within the bank/LOB: mitigating risk, customer retention/satisfaction
Team Background and Possible Preferred Candidate History: HCI (Human Computer Interaction) anthropology, psych, or descriptive stats (if they have this experience be able to speak to it, preferred not necessary), business experience, public health (UX research from a mixed perspective).
Candidate preferred industry background: financial, insurance, healthcare (experience with regulated industries) Team consists of 7 other researchers
Key Responsibilities:
You will work cross functionally with product owners, product managers, experience designers, content designers, and other partners to help identify and define research projects and objectives
You will scope, plan, and conduct user research and testing projects end-to-end
Able to suggest appropriate methods for questions asked by product, design, and other partners
Able to decide and advocate for appropriate sample size for each method
You will independently program research studies into necessary tools, conduct quality assurance
Analyze results, generate actionable insights and share them with partners as well as the broader organization
Must have technical skills/experience:
A great understanding of UX research modalities and methods (generalist)
At least 4-5 years of experience in remote, in-person, moderated, and unmoderated user research; including but not limited to usability testing, interviews, surveys, click test, card sorts, tree testing, etc.
Experience with testing platforms: Maze, Qualtrics, and Glass Box (additional optional )
Flex Skills:
At least 3-4 years of experience working in finance, insurance, or healthcare (regulated industries)
Great active listening skills
Strong storytelling skills
Ability to take initiative and ownership of projects end-to-end
Collaboration with teammates and partners
Being open to feedback
Soft skills that would make a candidate successful in this role:
Excellent written and verbal communication skills
Education: Bach min
Years of experience: 4-5
Role Differentiator:
What is different about this specific role compared to other hiring with the same skill set?
Self-starting team, passionate about making finance easier, able to build rapport with customers, part of a small but passionate team of researchers, able to lean on other team members/collaborative, lots of feedback
Logistics (Interviews): 1st round 1 on 1 (with HM and Manager)
2nd Round panel style – sharing portfolio/work
3rd Round- technical round (no prior prep, will be given scenarios and answered during interview)

Work arrangement
Yes