Senior ServiceNow ITSM / VR Developer (5+ yrs)

Job Description: ServiceNow ITSM / Vulnerability Response (VR) – Senior Developer
Experience: 5–7 Years
Location: Remote
Employment Type: Contract
Notice Period: Immediate Joiners Only
Work Mode: Remote (Laptop to be collected from the Mumbai, Bangalore, or Chennai office)
Certification: ServiceNow CSA – Mandatory
Role Overview
We are looking for an experienced ServiceNow Senior Developer with 5–7 years of overall experience and a minimum of 2 years of relevant experience in Vulnerability Response (VR). The ideal candidate should have strong expertise in ServiceNow ITSM, VR/SecOps, scripting, integrations, and workflow automation to support secure, compliant, and SLA-driven enterprise environments.
Key Responsibilities1. ITSM Delivery
Develop, configure, and enhance Incident, Problem, Change, and Request Management modules.
Ensure adherence to ITIL practices, governance standards, and SLA requirements.
Improve service quality, reduce backlogs, and optimize ITSM processes.
2. Vulnerability Response (VR) / SecOps
Implement, configure, and optimize ServiceNow Vulnerability Response workflows.
Manage vulnerability ingestion, prioritization, assignment, tracking, and remediation.
Integrate vulnerability scanners such as Rapid7 and Fortify.
Support security reporting, compliance requirements, and audit readiness.
3. Development & Customization
Develop and maintain Business Rules, Script Includes, Client Scripts, and UI Policies.
Configure Flow Designer and workflows to automate business processes.
Use JavaScript and ServiceNow Glide APIs for scripting and customization.
Deliver scalable solutions aligned with business and security requirements.
4. Integration & Data Management
Develop and maintain REST and SOAP integrations with enterprise systems.
Support CMDB alignment and integrations across ITSM and VR modules.
Ensure data accuracy, consistency, and efficient information flow.
5. Reporting & Quality Assurance
Build dashboards and reports using Performance Analytics.
Monitor SLA performance, MTTR, and vulnerability remediation metrics.
Create and maintain Automated Test Framework (ATF) scripts for release validation.
6. Managed Services & Stakeholder Management
Handle BAU enhancements, defect fixes, and continuous service improvements.
Participate in Change Advisory Board (CAB) meetings and governance activities.
Collaborate with business stakeholders, security teams, and technical teams.
Required Skills
Strong hands-on experience in ServiceNow ITSM and Vulnerability Response (VR).
Minimum 2 years of relevant Vulnerability Response experience – mandatory.
Strong proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
Experience with Incident, Problem, Change, and Request Management.
Hands-on experience with Service Catalog, Flow Designer, and Workflows.
Experience with REST/SOAP integrations and CMDB.
Knowledge of Performance Analytics and ATF.
ServiceNow Certified System Administrator (CSA) certification – mandatory.
Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) – ITSM.
CIS – Security Operations.
Experience working in financial services or other regulated enterprise environments.
Important Requirements
Immediate joiners only.
CSA certification and a minimum of 2 years of hands-on VR experience are non-negotiable.
Candidates must be willing to collect their laptop from the Mumbai, Bangalore, or Chennai office.

Work arrangement
Yes