Customer Care Executive

Company Description Naukripay Group (Naukri Pay), founded in 2021 and headquartered in Kolkata, West Bengal, India, is a fast-growing human resources and talent-solutions provider. The organization focuses on bridging the gap between job seekers and employers across diverse industries through customized HR and manpower services. Its offerings include end-to-end recruitment support, project-based staffing, pre-screening, interviewing, training, and onboarding to help both talent and organizations succeed. Naukripay Group emphasizes reducing attrition, enhancing performance, and driving growth by leveraging a nationwide network of qualified candidates and strong industry insights. The company is committed to transparent guidance, skill development, and building long-term, compliant relationships with clients and candidates.
Role Description This is a full-time, on-site Customer Care Executive role based in New Delhi. The Customer Care Executive will handle inbound and outbound customer interactions via phone, email, and messaging platforms, resolving queries and providing accurate information about services. The role involves maintaining high standards of customer satisfaction, documenting interactions in CRM tools, and following up on pending issues to ensure timely closure. The individual will coordinate with internal teams to address customer concerns, support basic sales and cross-selling activities where appropriate, and adhere to communication and quality guidelines. The Customer Care Executive will also contribute to process improvements by sharing customer feedback and participating in training sessions to stay updated on products, policies, and service standards.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
Excellent Communication abilities, both verbal and written, with clear, professional, and empathetic interaction skills.
Basic to intermediate Sales skills, including the ability to identify customer needs and suggest suitable services.
Prior experience in a customer care, call center, or client service environment is preferred.
Ability to work on-site in New Delhi, manage time effectively, and handle high call volumes or multiple queries.
Comfort using computers, CRM systems, and common office software tools.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an advantage.
Strong problem-solving mindset, reliability, and willingness to learn and adapt to changing customer and business needs.

Work arrangement
No