Deputy Manager – Operations

Job Description – Deputy Manager, Operations
Role Overview:
Responsible for managing day-to-day operations, driver partner and vendor management, SLA adherence, and team performance to ensure seamless service delivery.
Key Responsibilities:
Onboard and manage quality driver partners and vendors.
Ensure driver partners are adequately trained, process-driven, and customer-centric.
Monitor operational performance and ensure adherence to customer-agreed SLAs.
Resolve operational challenges and restore business operations during disruptions.
Hire, train, coach, and mentor Supervisors.
Drive team productivity, operational efficiency, and customer satisfaction.
Ensure process compliance and smooth day-to-day operations.
Experience Required:
Experience in logistics, transportation, or supply chain operations.
Strong expertise in vendor management, driver partner management, and team handling.
Excellent problem-solving and stakeholder management skills.

Skills
Vendor Management

Experience
5 - 8 Years

Employment type
Permanent

Work arrangement
No