Senior Sales Manager -CIS (Russian Speaker Only)

We invite you to join our dynamic sales team as a **Senior Sales Manager - CIS** based in Phu Quoc, Vietnam. In this pivotal role, you will be responsible for driving revenue growth and expanding our market presence across the Commonwealth of Independent States region. Reporting to the Director of Sales, you will oversee the performance and development of CIS market accounts by analyzing market trends, identifying new business opportunities, and implementing strategic sales initiatives. This position requires a commercially driven, relationship-focused professional who can build and maintain strong partnerships with key corporate, leisure, and wholesale accounts while upholding our commitment to excellence and customer satisfaction.
**Financial & Strategic Planning:**
Assist in preparing yearly revenue and expense budgets for the CIS market segment
Actively contribute to achieving and surpassing departmental revenue targets
Monitor account profitability and implement strategies to maximize revenue generation
Analyze market performance metrics and provide actionable insights to leadership
**Account Management & Business Development:**
Identify, pursue, and secure new business opportunities within the CIS market
Build and maintain long-term relationships with key corporate, leisure, wholesale, and travel trade accounts
Conduct regular sales calls, site inspections, and business development meetings with existing and prospective clients
Negotiate contracts and develop customized proposals tailored to client needs
Track conversion ratios and follow up on lost business opportunities with strategic action plans
**Market Analysis & Trend Identification:**
Monitor and analyze CIS market trends, competitive landscape, and emerging opportunities
Share market intelligence with the sales team to inform collective strategy and decision-making
Develop and implement targeted sales strategies based on market research and regional insights
Plan and arrange business trips to expand brand awareness in key source markets
Attend international trade shows and roadshows to build and strengthen client relationships
**Administrative & Operational Excellence:**
Respond to all client inquiries within 24 hours with professionalism and attention to detail
Prepare and submit accurate sales reports, call schedules, and monthly performance analyses
Maintain an efficient customer database system (OPERA) to support sales activities and reporting
Collaborate with the sales team to develop personal and departmental sales goals on a monthly, quarterly, and annual basis
Participate in weekly sales and revenue meetings with thorough preparation and strategic input
**Cross-Functional Collaboration:**
Work closely with hotel departments (F&B, spa, events) to develop special packages and promotional activities
Entertain and engage decision-makers from key accounts at hotel venues
Maintain strong relationships with regional and global sales offices
Assist the Credit Department in following up on outstanding account balances
Keep leadership promptly informed of market developments, client changes, and potential concerns
**Compliance & Brand Representation:**
Ensure strict adherence to departmental and hotel standard operating procedures
Maintain confidentiality of sensitive business and client information
Demonstrate awareness of fire, health, safety, emergency, and security procedures
Uphold the luxury brand promise in all client interactions and professional conduct
Foster an inclusive and collaborative environment with team members
**Required Experience:**
Minimum 3 years of professional sales experience, preferably in an international 5-star hotel or luxury hospitality environment
Proven track record of account management and business development in the CIS market or similar international regions
Demonstrated experience in revenue management and strategic account planning
Experience working with property management systems and CRM platforms in a sales capacity
Established network and understanding of the CIS market, local culture, and business practices
**Required Education & Certifications:**
Bachelor's degree or Diploma in Hotel Management, Business Administration, or related field
None (certifications not required but relevant sales certifications are a plus)
**Required Language Skills:**
Fluency in Russian (written and spoken) - essential
Fluency in English (written and spoken) - essential
Additional languages are preferred
**Required Technical Skills & Tools:**
Advanced proficiency with Opera (property management system)
Strong command of Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency with CRM and sales management software
Ability to analyze data and generate meaningful sales reports
**Required Professional Skills:**
Exceptional sales and presentation skills with the ability to influence decision-makers
Strong written and verbal communication skills with attention to detail
Advanced interpersonal and relationship-building capabilities
Strategic thinking combined with the ability to execute plans effectively
Excellent problem-solving and analytical skills
Demonstrated negotiation and contract management abilities
Time management and organizational skills with ability to multi-task effectively
Budget management and financial acumen
**Required Personal Attributes:**
Self-motivated, creative, and confident with a highly energetic personality
Proactive approach with strong initiative-taking abilities
Resilient and able to manage stress gracefully in a fast-paced environment
Adaptable to changing strategies, systems, and market conditions
Strong team player with a positive and collaborative attitude
Guest and customer-focused mindset with commitment to service excellence
Organized with the ability to follow systems, procedures, and best practices
Decisive and assertive in business dealings while remaining empathetic and inclusive
Visionary thinker who can identify opportunities and drive innovation
Transparent communicator who maintains integrity in all professional relationships
**Preferred Qualifications:**
Experience in luxury hospitality or high-end service industries
Knowledge of multiple hotel departments and their revenue-generating functions
Experience with international trade shows, roadshows, and market development initiatives
Familiarity with revenue management principles and yield optimization
Additional proficiency in other European or regional languages
Experience leading or mentoring junior sales team members

Skills
Excel, Business Development, CRM, Account Management, Negotiation

Experience
3+ yrs

Employment type
Full-time

Work arrangement
No