Guest Experience Concierge

Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards.
Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.
Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
Assist guests with any plans or arrangements they require
Assist guests regarding hotel facilities in an informative and helpful way
Support Guest Experience department in managing online responses to reviews from all sources
Contributes to the preparation of the Daily Report
Attends regularly scheduled Front of the House staff meetings
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned.
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous hotel experience is an asset
Exceptional customer service skills
Able to effectively communicate English in both written and oral forms
Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Multi-lingual strongly preferred

Skills
Excel

Employment type
Full-time

Work arrangement
No