Sales and Service Officer

Group Company: AU Small Finance Bank Limited
Designation: Sales and Service Officer
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and proactive Sales and Service Officer to join our Sales and Service department. This role is pivotal in driving the bank's growth by effectively managing customer relationships, promoting financial products, and ensuring exceptional service delivery. The ideal candidate will possess a strong understanding of financial services, excellent communication skills, and the ability to work collaboratively within a dynamic team environment. This position demands a results-oriented professional who can balance sales targets with superior customer service to enhance client satisfaction and loyalty.
Responsibilities:-
Identify and engage potential customers to promote the bank’s financial products and services, including loans, deposits, and investment options.
Build and maintain strong relationships with existing customers to understand their financial needs and provide tailored solutions.
Achieve and exceed monthly and quarterly sales targets while ensuring compliance with regulatory and internal policies.
Conduct detailed needs analysis and financial assessments to recommend appropriate banking products.
Resolve customer queries and complaints promptly, ensuring a high level of customer satisfaction and retention.
Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM system.
Stay updated on industry trends, competitor offerings, and regulatory changes to provide informed advice to customers.
Participate in training programs and workshops to continuously improve product knowledge and sales techniques.
Support branch operations by assisting in account opening, documentation verification, and transaction processing as needed.
Skill:-
Financial Product Knowledge
Customer Relationship Management (CRM)
Sales Strategy and Execution
Needs Assessment and Financial Analysis
Regulatory Compliance
Effective Communication
Problem Solving and Conflict Resolution
Time Management
Team Collaboration
Data Entry and Documentation
Market Research and Competitor Analysis
Preferred Qualifications:-
Bachelor’s degree in Business Administration, Finance, or a related field from a recognized university.
Minimum of 2-3 years of experience in sales and customer service within the financial services industry, preferably in banking.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
Physical: #*Physical*#
Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#
Other details
Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#

Skills
CRM, Financial Analysis, Regulatory Compliance, Data Entry, Documentation

Experience
2-3 yrs

Employment type
Full Time

Work arrangement
No