Rooms Division Manager, Ibis Istanbul Tuzla

We are seeking an experienced and guest-focused Rooms Division Manager to oversee the Front Office, Housekeeping, and overall Rooms Division operations.
Ensure the delivery of outstanding guest service and maintain the highest levels of guest satisfaction at all times.
Lead and manage the daily operations of the Front Office, Housekeeping, and related Rooms Division departments.
Foster a positive, collaborative, and professional work environment across all teams.
Monitor and maintain service quality standards throughout all guest-facing and back-of-house areas.
Handle guest feedback, complaints, and service recovery actions promptly and effectively.
Ensure compliance with hotel policies, brand standards, health & safety regulations, and local labor legislation.
Drive departmental profitability through efficient resource management and cost control.
Monitor guest and employee satisfaction, implementing improvement initiatives where necessary.
Participate in revenue management and operational strategy meetings to support hotel performance objectives.
Coordinate with external service providers, including housekeeping, cleaning, security, and other contracted partners.
Ensure effective communication and coordination between Rooms Division departments and other hotel departments.
Manage departmental administrative, control, and audit procedures.
Support sustainability initiatives by promoting responsible use of energy, water, and waste management practices.
Analyze market trends and competitor activities to identify opportunities for operational and service enhancements.

Employment type
Full-time

Work arrangement
Hybrid