Restaurant Hostess (Russian-Speaking Female Candidates Only)

As a Restaurant Hostess with Fairmont Ajman, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere through your exceptional hospitality and personalized service. With your excellent communication skills and fluency in Russian and English, you will ensure guests feel welcomed, valued, and well cared for from the moment they arrive. You will play an important role in creating memorable dining experiences while upholding the highest standards of Fairmont service excellence.
Key Responsibilities
Welcome guests warmly and professionally upon arrival, creating a positive first impression.
Manage restaurant reservations, walk-in guests, and seating arrangements efficiently.
Escort guests to their tables and present menus in accordance with restaurant service standards.
Communicate effectively with guests in Russian and English, assisting with enquiries and providing menu information.
Handle telephone calls, reservation requests, and guest enquiries promptly and courteously.
Maintain accurate reservation records and coordinate table allocations to optimize restaurant capacity.
Liaise closely with the restaurant service team to ensure smooth seating arrangements and efficient guest flow.
Be knowledgeable about the restaurant's menu, promotions, operating hours, facilities, and hotel offerings.
Identify guest preferences and special occasions, ensuring personalized service and attention to detail.
Handle guest feedback, requests, and complaints professionally, escalating concerns to the restaurant management when necessary.
Ensure the restaurant entrance, hostess station, and surrounding areas are clean, organized, and welcoming at all times.
Maintain awareness of VIP guests, regular patrons, and special dining arrangements.
Assist in promoting the hotel's restaurants, events, and Food & Beverage offerings.
Follow all hotel policies, service standards, grooming guidelines, and operational procedures.
Demonstrate the Fairmont values and Heartist culture through genuine hospitality and teamwork.
Perform any other reasonable duties assigned by the Restaurant Manager or Assistant Outlet Manager.
Previous experience as a Restaurant Hostess or in a guest-facing hospitality role, preferably within a luxury hotel or fine-dining environment.
Fluency in Russian and English is essential, with excellent verbal communication skills in both languages.
Strong interpersonal and guest engagement skills.
Good knowledge of restaurant reservation systems and basic computer operations.
Professional appearance and excellent grooming standards.
Knowledge of food and beverage operations is an advantage.
Ability to handle multiple tasks and remain composed in a fast-paced environment.
Flexible to work shifts, weekends, and public holidays.

Employment type
Full-time

Work arrangement
No