Senior Order Manager - SCM

The Sales-Order Management Senior Manager is responsible for overseeing the end-to-end order management process within the sales function. This role ensures the seamless execution of order processing, fulfillment, and customer satisfaction while collaborating closely with sales, supply chain, and finance teams. The Senior Manager leads a team of order management professionals, implements process improvements, and ensures compliance with company policies and industry standards.
Responsibilities:
Leadership and Team Management: Lead, mentor, and develop the order management team to achieve departmental goals and maintain high performance standards.
Order Processing Oversight: Oversee the complete order lifecycle, including order entry, validation, fulfillment, invoicing, and post-sales support.
Process Optimization: Identify, develop, and implement process improvements to increase efficiency, reduce errors, and enhance the customer experience.
Stakeholder Collaboration: Work closely with sales, supply chain, logistics, finance, and IT teams to ensure seamless order flow and resolve any issues promptly.
Customer Satisfaction: Ensure prompt and accurate order fulfillment to meet or exceed customer expectations and service-level agreements (SLAs).
Compliance and Documentation: Ensure all order management activities comply with internal policies, contractual obligations, and regulatory requirements.
Reporting and Analysis: Develop and deliver regular reports on order status, team performance, and key metrics to senior leadership.
System and Data Management: Oversee the use and optimization of order management systems (OMS) and related technologies; ensure data accuracy and integrity.
Issue Resolution: Act as the escalation point for complex order issues and customer complaints, driving timely and effective resolutions.
Training and Development: Design and deliver training programs for the order management team to keep them updated on best practices and system changes.
Other Responsibilities:
In this role you are required to identify and assess complex problems for area(s) of responsibility.
The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.
Interaction is with senior management levels at a client and/or within the client, involving negotiating or influencing significant matters.
Should have latitude in decision-making and determination of objectives and approaches to critical assignments.
Their decisions have a lasting impact on areas of responsibility with the potential to impact areas outside of their own responsibility.
Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within a client.
Requirements:
Any Graduation.
Education: Bachelor's degree in Business Administration, Supply Chain Management, Sales, or a related field. A Master's degree or MBA is preferred.
Experience: Minimum 8-10 years of experience in order management, sales operations, or supply chain, with at least 3-5 years in a managerial or leadership role.
Technical Skills: Proficient in ERP and Order Management Systems (e. g., SAP, Oracle, and Salesforce) and advanced knowledge of MS Office Suite (Excel, PowerPoint, and Word).
Leadership Abilities: Proven experience in leading and developing teams, managing performance, and driving operational excellence.
Preferred Certifications:
Certified Supply Chain Professional (CSCP) or similar supply chain/order management certifications, Project Management Professional (PMP), Lean Six Sigma certification
Analytical Skills: Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
Communication: Excellent written and verbal communication skills, with the ability to interact effectively with stakeholders at all levels.
Customer Focus: Demonstrated commitment to delivering exceptional customer service and resolving issues efficiently.
Project Management: Experience in managing cross-functional projects and process improvement initiatives.
Attention to Detail: High level of accuracy and attention to detail in order processing and documentation.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Experience
16-20 yrs