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Customer Support Specialist
A high-growth, VC-backed SaaS company building its founding India customer support pod
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
Flexiple has partnered with a high-growth, VC-backed SaaS company to build out its founding India customer support pod. You would be one of the first support hires in the country, shaping how the company talks to customers as the product scales fast. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Support Specialist, you will handle inbound product queries across chat and email, troubleshoot issues end to end, and help set the support playbook for a fast-moving product.
Key Responsibilities
Customer Support
Respond to product queries over chat, email, and in-app messaging within SLA
Troubleshoot issues and reproduce bugs before escalating to engineering
Track resolution times and flag recurring issues to the product team
Process & Knowledge Base
Build and maintain a growing help-center and internal knowledge base
Partner with product and engineering on release notes and known-issue updates
Ideal Candidate Profile
1 to 4 years in customer support, technical support, or a SaaS help-desk role
Comfort working with ambiguity and a fast-changing product
Clear written and spoken English and a reliable remote-work setup
Curiosity to learn a technical product quickly
Preferred Qualifications
Experience supporting a B2B SaaS or developer-facing product
Familiarity with tools such as Zendesk, Intercom, or Freshdesk
What We Offer
Direct influence over the support playbook as an early India hire
Remote-friendly, pan-India hiring with long-term placement
Close daily collaboration with product and engineering, not just a ticket queue
Hiring Process
HR Screening → Assignment → Team Round → Culture Fit
This application will also be reviewed for other matched roles Flexiple is currently hiring for.
Work arrangement
No
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