Forward Deployed Engagement Manager

Company Description Yellow.ai powers the future of service with Agentic AI, helping enterprises move beyond traditional chatbots to deploy autonomous AI agents that understand, decide, and act across voice, chat, and multimodal channels. Built on a multi-LLM architecture and trained on more than 16 billion conversations annually, the platform enables real-time orchestration of workflows, decisions, and enterprise actions. This leads to faster resolutions, scalable efficiency, and significantly improved customer and employee experiences. Over 1,300 global brands across 85+ countries, including Sony, Hyundai, Domino’s, ITC Ltd, Ferrellgas, Waste Connections, Lulu Group, and Randstad, rely on Yellow.ai to transform service at scale. Headquartered in San Mateo with offices in six countries, Yellow.ai is backed by more than $102M in funding from leading investors.
Role Description This full-time Forward Deployed Engagement Manager role focuses on North America customer delivery and is based in Bengaluru in a hybrid work arrangement, combining on-site collaboration with flexible work-from-home options. The role involves working closely with enterprise customers to design, implement, and optimize Agentic AI solutions using Yellow.ai’s platform, translating business requirements into robust technical architectures and workflows. Day-to-day responsibilities include leading solution discovery sessions, configuring and integrating AI agents across channels, overseeing project delivery, and ensuring successful deployment and adoption of the platform. The Engagement Manager partners with sales, product, and engineering teams to scope engagements, manage delivery plans, and troubleshoot complex technical issues in live environments. The role requires hands-on technical work in building and orchestrating AI-driven workflows, along with continuous improvement of deployed solutions based on performance data and customer feedback.
Qualifications
Candidates should possess strong Analytical Skills to interpret customer data, evaluate solution performance, and make data-driven recommendations.
Must be extremely hands-on with the product delivery
Candidates should possess Program Management and Project Management skills to plan, execute, and oversee end-to-end delivery for multiple enterprise engagements.
Candidates should possess Communication and Consulting skills to engage stakeholders, gather requirements, present solutions, and guide customers through implementation and change management.
Candidates should possess experience in hands-on technical solutioning, including API integrations, workflow orchestration, and working with AI/ML or Agentic AI platforms.
Relevant qualifications include experience in customer-facing delivery roles, familiarity with SaaS or enterprise software, and a background in CX, contact center, or automation domains.
Experience handling North American clients
A bachelor’s degree in Engineering, Computer Science, Business, or a related field is preferred; experience working with North American enterprise customers is an advantage.
Ability to work effectively in hybrid teams, manage priorities in a fast-paced environment, and collaborate across product, engineering, and sales functions.

Work arrangement
No