Customer Service Executive

Company Description The company is a growing organization seeking to strengthen its customer service function in Gurugram. It focuses on delivering reliable products and services while maintaining strong, long-term relationships with clients. Team members are encouraged to bring initiative, ownership, and a commitment to quality to their work. The company values collaborative problem-solving, clear communication, and continuous improvement in customer experience. It offers opportunities for professional development and advancement for individuals who are eager to learn and contribute.
Role Description This is a full-time, on-site Customer Service Executive role based in Gurugram. The Customer Service Executive will handle incoming and outgoing customer calls, emails, and messages, addressing inquiries, resolving issues, and providing clear information about products, services, and policies. The role includes logging and updating customer interactions in internal systems, following up on unresolved cases, and coordinating with internal teams to ensure timely resolution. The individual will follow standard operating procedures, meet performance and quality targets, and escalate complex concerns when necessary. The Customer Service Executive will also support continuous improvement by sharing customer feedback and suggesting enhancements to processes and service delivery.
Qualifications
Candidates should possess strong verbal and written communication skills, with the ability to interact professionally and empathetically with diverse customers.
Candidates should possess problem-solving and analytical skills to understand customer issues and identify effective solutions.
Candidates should possess organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet service-level expectations.
Candidates should possess basic computer literacy and the ability to work with CRM or ticketing systems, email, and office productivity tools.
Candidates should possess a customer-oriented mindset, patience, and resilience when working in a fast-paced, target-driven environment.
Relevant experience in customer service, call center operations, or client support is preferred but not mandatory; fresh graduates are encouraged to apply.
A minimum of a high school diploma; a bachelor’s degree in any discipline is an advantage.
Ability to work on-site in Gurugram and flexible to work in rotational shifts if required.

Work arrangement
No