Caller

Company Description Grocery on Wheels is transforming how people shop by bringing the grocery store directly to customers’ doorsteps. The service offers flexible options, including placing orders by phone or using customized vans that visit neighborhoods so customers can select items in person. With a focus on speed, efficiency, and customer satisfaction, the company’s fleet is designed to handle both urgent and regular grocery needs. Grocery on Wheels prioritizes fresh, high-demand products and timely deliveries, making grocery shopping easier, faster, and more accessible for a wide range of customers. More information is available at www.inspiredgrow.in.
Role Description The Caller is a full-time, on-site role based in Hisar. In this position, the Caller contacts existing and potential customers to receive grocery orders, confirm delivery details, and provide information about available products and services. The role involves managing incoming and outgoing calls, updating order records accurately, and coordinating with the delivery team to ensure timely service. The Caller responds to customer questions, handles basic concerns, and supports promotional campaigns by informing customers about offers and new products. This role requires consistent customer interaction, clear communication, and a strong focus on reliability and service quality.
Qualifications
Candidates should possess strong verbal communication, active listening, and customer service skills.
Candidates should possess basic computer literacy, familiarity with call logs or CRM tools, and accurate data entry skills.
Candidates should possess skills in time management, attention to detail, and the ability to handle multiple calls and tasks efficiently.
Candidates should possess problem-solving abilities, patience in dealing with diverse customers, and a professional phone etiquette.
Prior experience in call center, telecalling, or customer support roles is beneficial.
Ability to work on-site in Hisar with flexible scheduling, including weekends or peak hours as needed.
Proficiency in local languages and basic English is an advantage.
Minimum high school education or equivalent; additional training in sales or customer service is a plus.

Work arrangement
No