Technical hardware support

Company Description Mindenious is an innovative educational technology platform focused on connecting classroom learning with real-world industry needs. The company supports students through internships, personalized career guidance, and mentorship, helping them navigate changing professional landscapes. Mindenious emphasizes practical skill development and career readiness, enabling learners to thrive in their chosen fields. The platform is dedicated to elevating intellectual growth through engaging, industry-aligned educational experiences.
Role Description This is a full-time, on-site Technical Hardware Support role based in Bengaluru. The role involves diagnosing and resolving hardware issues for computers, peripherals, and networking equipment, including installation, configuration, and routine maintenance. The Technical Hardware Support professional will respond to support tickets, document incidents, and keep accurate records of repairs and equipment inventories. They will collaborate with internal teams to ensure minimal downtime, perform preventive checks, and support hardware upgrades or rollouts. The role also includes providing clear guidance to users, following security and safety standards, and escalating complex technical problems when needed.
Qualifications
Candidates should possess strong computer hardware skills, including installation, troubleshooting, and repair of desktops, laptops, and peripherals.
Candidates should possess basic networking and connectivity skills, such as configuring routers/switches, diagnosing LAN/Wi-Fi issues, and managing cabling.
Candidates should possess operating system and software support skills, including installing OS updates, drivers, and standard productivity tools.
Candidates should possess incident management and documentation skills, including ticket handling, recordkeeping, and clear reporting of technical issues.
Candidates should possess customer service and communication skills, with the ability to explain technical information in an accessible manner and work collaboratively with non-technical users.
Relevant diploma or degree in computer hardware, electronics, information technology, or a related field is preferred.
Industry certifications (such as CompTIA A+ or equivalent) and prior experience in technical support or IT helpdesk roles are beneficial.
Ability to work on-site in Bengaluru, manage multiple tasks, and maintain attention to detail in a fast-paced educational technology environment.

Work arrangement
No