Technical Support Specialist

Company Description Mindenious is an innovative educational technology platform that connects classroom learning with real-world industry requirements. The company supports students through internships, personalized career guidance, and structured mentorship, helping them build practical skills and professional confidence. By focusing on employability and holistic development, Mindenious enables learners to move beyond theory and prepare for dynamic career paths. The platform is designed to help students not only learn, but thrive in a continually evolving professional landscape.
Role Description The Technical Support Specialist is a full-time, on-site role based in Bengaluru, supporting learners and partners using the Mindenious platform. In this role, the specialist responds to user queries, investigates reported issues, and provides timely resolutions through various support channels such as email, chat, and phone. The position involves diagnosing technical and usability problems, coordinating with internal teams to escalate complex issues, and documenting solutions and FAQs for future reference. The specialist monitors platform performance from the user perspective, follows up to ensure customer satisfaction, and contributes feedback to improve product features and student experience. This role also includes maintaining accurate support logs, adhering to service-level expectations, and participating in continuous improvement of support processes.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills to identify, analyze, and resolve platform-related issues efficiently.
Candidates should possess solid Customer Support and Customer Satisfaction skills to handle inquiries professionally and maintain a positive user experience.
Candidates should possess strong Analytical Skills to interpret user feedback, recognize patterns in recurring problems, and suggest improvements.
Candidates should possess clear written and verbal communication skills to explain technical information in an accessible manner.
Candidates should possess the ability to work collaboratively with product and engineering teams and manage multiple support cases in a fast-paced environment.
Relevant experience in technical or customer support, preferably in SaaS or ed-tech environments, is beneficial.
A diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.

Work arrangement
No