Key Account Manager (E-Commerce/ D2C Apparel)

Location: South Delhi
Experience: 5-8 years
Industry: Fashion/Apparel
Budget: 40k-50k
Preference: Immediate Joiners
Role Description: The Key Account Manager is a full-time, on-site role based in Hyderabad, responsible for managing and growing relationships with key clients. In this role, the individual will oversee strategic accounts, understand client needs, and ensure high levels of customer satisfaction through proactive communication and solution-oriented support. Day-to-day tasks include preparing account plans, tracking performance metrics, identifying opportunities for upselling or cross-selling services, and coordinating with internal teams to deliver recruitment and marketing solutions aligned with client goals. The Key Account Manager will also analyze account data, forecast business opportunities, and contribute to long-term business planning to maximize revenue and strengthen client partnerships. Collaboration, follow-through, and a strong client-focus are essential to success in this position.
Qualifications
Strong account management and key accounts experience, with the ability to build, maintain, and grow strategic client relationships.
Solid analytical skills for interpreting data, tracking performance, and supporting business planning and forecasting.
Proven customer service capabilities, including handling client queries, resolving issues, and ensuring a positive client experience.
Experience with business planning, including developing account strategies, setting targets, and aligning internal resources to client objectives.
Excellent communication and presentation skills, with the ability to convey complex information clearly to diverse stakeholders.
Ability to work on-site in Hyderabad and collaborate effectively with cross-functional teams in a fast-paced environment.
Bachelor’s degree in Business, Marketing, Management, or a related field; prior experience in recruitment, marketing, or B2B services is an advantage.
Strong organizational skills, attention to detail, and proficiency with CRM tools and MS Office (Excel, PowerPoint, Word).

Work arrangement
No