Facility Manager - Multiple Clients

Company Description RARE Hospitality & Services Pvt. Ltd, powered by SMC IFM India, is a leading provider of integrated facility management services with over three decades of experience. As part of the SIS Group Enterprise, the company combines strong local expertise with global operational standards to deliver reliable, high-quality solutions. With a pan-India presence, RARE Hospitality supports diverse sectors including healthcare, hospitality, BFSI, education, corporate workplaces, and manufacturing. The organization focuses on creating safe, efficient, and high-performing environments through skilled teams, proven processes, and smart technologies. RARE Hospitality is committed to sustainability and continuously evolves to meet the changing needs of modern businesses.
Role Description This is a full-time, on-site Facility Manager role based in the Mumbai Metropolitan Region. The Facility Manager oversees daily operations of facilities, including housekeeping, maintenance, safety, and vendor management, ensuring that all services are delivered efficiently and in line with company standards. Responsibilities include coordinating preventive and corrective maintenance, managing budgets and resource allocation, and monitoring service level agreements with internal and external stakeholders. The role involves implementing health, safety, and environmental protocols, supervising facility staff, and driving continuous improvement in operational processes. The Facility Manager also prepares regular reports, supports audits, and collaborates with clients and internal teams to maintain high levels of satisfaction and compliance.
Key Responsibilities
Manage day-to-day operations across multiple client locations/sites.
Handle and maintain strong relationships with multiple clients and key stakeholders.
Ensure smooth deployment and effective utilization of manpower across various sites.
Lead, supervise, and motivate a large team of facility management staff.
Monitor attendance, manpower availability, shift schedules, and deployment.
Ensure compliance with agreed SLA/KPI and maintain high service standards.
Conduct regular site visits and operational reviews to identify and resolve issues.
Address client concerns and ensure timely resolution of operational challenges.
Coordinate with site teams, supervisors, vendors, and support functions.
Monitor operational costs, manpower productivity, and resource utilization.
Ensure compliance with company policies, statutory requirements, safety standards, and client guidelines.
Prepare and review operational reports, MIS, and performance dashboards.
Identify opportunities for process improvement and enhance operational efficiency.
Support client retention and contribute towards business growth through effective service delivery.
Candidate Profile
Graduate in any discipline; relevant certification in Facility Management will be an advantage.
Previous experience as a Facility Manager / Operations Manager is mandatory.
Strong experience in handling multiple clients and multiple sites.
Proven experience in managing and deploying large manpower teams.
Strong client management and communication skills.
Good understanding of facility management operations and service delivery.
Ability to handle pressure, resolve conflicts, and manage multiple priorities.
Strong leadership, team management, and problem-solving skills.
Willingness to travel across client locations/sites as required.
Key Skills
Multi-Client Management
Facility Management
Manpower Management
Client Relationship Management
Team Leadership
Operations Management
SLA / KPI Management
Vendor Management
Site Operations
Problem Solving
MIS & Reporting
Communication & Negotiation

Work arrangement
No