Dispatcher/Customer Service

Job ID: [[id]]
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Schedule: Full‑time, with significant overtime opportunities May-October
About the Role
As a Dispatcher with The Shelly Company, you are the central hub that keeps our materials, projects, and customers moving. You’ll coordinate daily truck schedules, support project teams, and ensure materials reach job sites safely and efficiently. This is a fast‑paced, problem‑solving role where no two days look the same — ideal for someone who thrives on communication, multitasking, and keeping operations running smoothly.
What You’ll Do
Coordinate and dispatch trucks for aggregate and asphalt deliveries across day and night shifts.
Build efficient routes, monitor delivery progress, and adjust schedules as conditions change.
Serve as the communication link between drivers, brokers, project managers, and customers.
Maintain strong relationships with trucking partners and ensure compliance with safety and documentation requirements.
Review and process trucking invoices for accuracy.
Support estimating and sales teams by reviewing haul routes and volume needs for upcoming bids.
Use dispatch systems and standard office software to manage schedules and documentation.
What Peak Season Looks Like (May–October)
This role includes consistent overtime during the busy season, often 10–20 hours per week depending on project volume. During this period, there may be occasional Saturday work. Saturday hours are typically partial days and can be completed remotely or using a company‑provided cell phone. Most after‑hours work can also be handled remotely.
What Standard Season Looks Like (November–May)
During the standard season, dispatchers typically work 36–45 hours per week with a more predictable schedule and steady workflow. This period offers consistent hours, regular routines, and opportunities to focus on planning, communication, and supporting ongoing projects without the intensity of peak‑season volume.
Who Thrives in This Role
Strong communicators who stay calm under pressure
People who enjoy coordinating moving parts
Fast decision‑makers
Individuals who like building relationships with drivers and project teams
Those who want a role with clear impact on daily operations
What You Bring
High school diploma or GED
1–3 years of dispatch, logistics, transportation, or related experience (preferred but not required)
Ability to multitask in a fast‑paced environment
Comfort using computer systems and learning dispatch software
Strong problem‑solving and customer service skills

Employment type
Full Time