Hostel Experience & Content Manager

Company Description Coliwo is a modern coliving and coworking concept that combines comfortable accommodation with a vibrant community experience. The property offers luxurious single, double, and triple sharing rooms at accessible price points. Living spaces feature evocative interiors, finished wooden furniture, quality draperies, artwork, and comfortable beds, along with a lounge equipped with a Smart TV and a welcoming dining area. Residents can enjoy social activities such as gaming and music with fellow community members, creating a homelike yet engaging environment. Coliwo aims to provide a balanced lifestyle where people can live, work, and connect in one thoughtfully designed space.
Role Description The Hostel Experience & Content Manager is a full-time, on-site role based in the Pune Division. This role is responsible for overseeing the day-to-day guest experience, including check-ins and check-outs, guest inquiries, feedback handling, and ensuring common areas are welcoming and well maintained. The manager will design and coordinate events and community activities that foster a positive, inclusive atmosphere for residents. In addition, the role involves planning and creating digital and print content, managing social media posts, updating website and listing descriptions, and capturing stories and visuals that reflect the hostel’s culture. The position requires close collaboration with operations, housekeeping, and marketing teams to align guest experience with brand messaging and ensure consistent communication across channels.
Qualifications
Experience in hospitality or community management, with skills in guest relations, customer service, and on-site operations oversight.
Strong content creation abilities, including writing, editing, and basic storytelling for web, social media, and promotional materials.
Familiarity with digital marketing practices such as social media management, content scheduling, and basic analytics review.
Organizational and coordination skills to plan events, manage multiple tasks, and collaborate with cross-functional teams.
Excellent written and verbal communication skills in English; additional local language proficiency is an advantage.
Comfort with common office and collaboration tools, and the ability to quickly learn new software or booking platforms.
Ability to work on-site in the Pune Division, including occasional evenings or weekends based on hostel activities.
Relevant education in hospitality management, marketing, communications, or a related field, or equivalent practical experience.

Work arrangement
No