IT Manager

Company Description Lemon Tree Keys Prima is a hospitality brand focused on delivering comfortable, reliable stays with consistent service standards. The property in Varanasi serves a diverse mix of business and leisure guests, requiring strong operational coordination and dependable infrastructure. As part of a growing hotel group, the organization emphasizes customer experience, safety, and efficient use of technology across its locations. Team members are encouraged to contribute ideas, collaborate across departments, and support continuous improvement in services and systems.
Role Description The IT Manager is a full-time, on-site role based at Lemon Tree Keys Prima in Varanasi. This position is responsible for overseeing all hotel technology systems, including networks, servers, Wi‑Fi, property management systems, point-of-sale solutions, and guest-facing applications. Day-to-day responsibilities include monitoring system performance, troubleshooting hardware and software issues, coordinating with vendors and service providers, and ensuring timely resolution of incidents and requests. The IT Manager will implement data security measures, manage backups and disaster recovery procedures, and maintain compliance with company standards and relevant regulations. This role also involves supporting staff with technical guidance, planning upgrades, documenting IT processes, and collaborating with operations and management to align technology with business needs.
Qualifications
Strong skills in IT infrastructure management, including networks, servers, Wi‑Fi, and hardware support.
Proficiency in hotel or enterprise systems such as property management systems, POS solutions, and standard office software.
Experience with information security practices, data protection, user access controls, and backup and recovery procedures.
Ability to manage vendors and service providers, oversee IT inventories, and coordinate installations and maintenance.
Effective problem-solving, incident management, and documentation skills, with attention to detail and reliability.
Clear communication and interpersonal skills to support non-technical users and collaborate with cross-functional teams.
Previous experience in IT management or senior IT support, ideally within hospitality or a similar service environment.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Willingness to work on-site in Varanasi and support flexible hours when needed for system maintenance or urgent issues.

Work arrangement
No