Project Manager

Job Title: Project/Program Manager
Required Experience 15+ Years
Location Chennai
Work schedule: Need to be Flexible to manage client meetings and internal stakeholders
Role Summary
We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations.
Technology skill requirement:
Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage
Key Responsibilities
Program Delivery & Financial Governance
Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)
Manage project scope, timelines, budgets, risks, and deliverables
Drive governance meetings, service reviews, and operational excellence initiatives
Ensure adherence to SLAs, KPIs, and customer commitments
Ensure to bring business value and proactive opportunity within the engagement and meet the business targets
Closely work with practice and solution team to enhance the customer requirements and proactive proposals
Perform transition for any key engagements
Ensure revenue details are updated and projected on weekly basis, ensure to work closely with finance team to invoice the customer on monthly basis
Work closely with finance and legal team to conclude the SOWs
Prepare SOW and work with finance and legal team to conclude the SOWs
Work with vendors to determine the right BOM for any procurements and licensing for project requirements
Client & Stakeholder Management
Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners
Build strong relationships with client stakeholders and leadership teams
Conduct regular service review meetings and present operational reports
Manage customer expectations and ensure high levels of satisfaction
Governance
Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains
Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies
Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages
Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains
Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores
Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions
Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates
Ensure the Delivery lead growth opportunities are created and management targets are met
Infrastructure Knowledge
Windows Server Administration
Active Directory
VMware Infrastructure
Cloud Fundamentals (Azure/AWS/GCP preferred)
IT Infrastructure Operations
End user computing
Networking (Firewall, SDWAN, Switching, GPON, Controllers)
Infra level Migration activities
Monitoring tools (Solarwinds, Zabbix/Nagios)
ITSM (ServiceNow/Remedy)

Work arrangement
No