Deputy Manager – Operations

Job Description – Deputy Manager, Operations
Location: Dankuni Bill, Dankuni, Kolkata, West Bengal, India
Site: KOLKT20
Function: Operations
Role: Deputy Manager – Operations
Role Purpose
Lead frontline operations and associates to deliver safe, efficient, high-quality, and customer-focused performance. Drive daily execution against volume, productivity, SLA, and quality targets while building a strong performance and continuous-improvement culture.
Key Responsibilities
Lead and manage frontline operations and associates.
Drive daily volume, productivity, SLA, and quality performance.
Plan manpower, rosters, shifts, and resource utilization.
Monitor operational metrics and implement timely corrective actions.
Ensure adherence to Amazon SOPs, safety, quality, and process standards.
Drive Kaizen, continuous improvement, cost reduction, and productivity initiatives.
Manage operational escalations, peak-period execution, and business contingencies.
Partner with HR, RME, IT, Transportation, and other stakeholders to resolve operational issues.
Coach, develop, and engage team members while building a high-performance culture.
Conduct regular performance reviews and identify opportunities for process and people improvement.
Key Competencies
People Management | Data Analysis | Problem Solving | Operational Excellence | Stakeholder Management | Continuous Improvement
Key Performance Indicators
Volume & throughput
Productivity
SLA adherence
Quality / process compliance
Safety performance
Manpower utilization
Cost/productivity improvement
Associate engagement and performance

Experience
3 - 5 Years

Employment type
Permanent

Work arrangement
No