Senior Program Manager

Company Description Esse India is a Canada-focused immigration and visa consulting firm based in Delhi, offering services at a competitive and accessible price range. The team is well-versed in Canadian immigration rules and procedures and guides clients through each step of the visa application process. Esse India emphasizes trust, transparency, and value, aiming to deliver services that justify clients’ investment. Since its establishment, the firm has built a track record of client satisfaction by providing reliable, knowledgeable, and personalized visa consultation.
Role Description The Senior Program Manager is a full-time, on-site role based in Canada, responsible for overseeing end-to-end immigration consulting programs and service delivery. This role will coordinate multiple client projects, ensuring timelines, compliance requirements, and quality standards are consistently met. The Senior Program Manager will lead and mentor program teams, allocate resources, and implement operational processes to improve efficiency and client experience. Day-to-day activities include monitoring program performance, managing stakeholder communication, resolving escalations, and aligning services with changing immigration regulations and organizational goals. The role will also collaborate with leadership to develop new service offerings, support business growth initiatives, and maintain documentation for internal controls and client reporting.
Qualifications
Strong program and project management skills, including planning, execution, risk management, and stakeholder coordination.
Experience leading teams, mentoring staff, and managing cross-functional collaboration in a service-oriented environment.
Sound understanding of immigration or legal consulting processes, with the ability to interpret and apply regulations and guidelines.
Excellent communication, presentation, and client relationship management skills, with a focus on professionalism and empathy.
Proven ability to analyze data, generate reports, and use insights to improve operational efficiency and service quality.
Bachelor’s degree in business, management, law, or a related field; a master’s degree or relevant certifications (e.g., PMP) are an advantage.
Demonstrated experience in a senior program or project management role, ideally within consulting, legal, or professional services.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
Comfort with digital tools and CRM or case management systems used for client and workflow tracking.
Commitment to ethical practices, client confidentiality, and inclusive, non-discriminatory service delivery.

Work arrangement
No