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Company Description PPStack is a global EdTech brand focused on reshaping the future of education by equipping students, professionals, and organizations with practical, future-ready digital skills. The company integrates artificial intelligence, advanced technology, and innovative teaching methods to make learning more efficient, engaging, and industry-relevant. PPStack offers a broad ecosystem of solutions, including AI-powered learning platforms, crash courses, corporate training, career coaching, digital branding, and technology consulting. It collaborates with institutions and enterprises through advisory services, academic-industry partnerships, and research in learning technologies to drive meaningful transformation in education and careers. PPStack is trusted by learners worldwide and is dedicated to enabling digital growth, career acceleration, and technology innovation.
Role Description The Information Technology Specialist at PPStack is a full-time, remote role responsible for maintaining and supporting the company’s technology infrastructure and services. In this position, the specialist monitors and administers networks, systems, and cloud-based tools that power PPStack’s digital learning platforms and internal operations. Daily tasks include diagnosing and resolving technical issues, implementing security measures, managing user accounts and access, and ensuring high system availability and performance. The specialist collaborates with cross-functional teams to support virtual training environments, troubleshoot connectivity and application problems, and provide responsive customer service to internal and external stakeholders. The role also involves documenting processes, contributing to IT best practices, and assisting with technology upgrades and new solution rollouts.
Qualifications
Strong foundation in Information Technology, including systems administration and familiarity with cloud-based tools and platforms.
Proficiency in Network Administration and Network Security to manage, monitor, and protect network infrastructure.
Advanced Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues efficiently.
Customer Service and communication skills to support users, explain technical concepts clearly, and handle support requests professionally.
Experience with remote work tools, ticketing systems, and IT documentation practices.
Understanding of cybersecurity principles, data privacy, and compliance best practices.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Prior experience in EdTech, SaaS, or digital learning environments is an advantage.
Work arrangement
No
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