Sales Associate

Company Description OURA is a wellness brand rooted in Kerala’s tropical heritage, offering coconut-based products that honor traditional purity while fitting into modern daily routines. The company focuses on organic, raw, and minimally processed products that are free from additives and hidden chemicals. Cold-pressed methods help preserve vital nutrients, natural flavor, and authenticity, delivering coconut essentials for cooking, self-care, and overall wellbeing. OURA positions itself as a return to source, inviting customers to experience a complete coconut story through its digital presence and home-delivered products.
Role Description This is a full-time remote role for a Sales Associate at OURA. The Sales Associate will engage prospective and existing customers through digital channels, respond to inquiries, and guide customers in selecting products that fit their wellness needs. Day-to-day responsibilities include managing leads, following up on online and social media-based interest, supporting order placement, and ensuring a smooth buying experience. The role also involves maintaining accurate sales records, collaborating with marketing to share customer feedback, and meeting or exceeding sales targets. The Sales Associate will represent OURA’s values of purity, authenticity, and customer-centric service in every interaction.
Qualifications
Strong customer service and relationship-building skills, with the ability to communicate clearly, professionally, and empathetically.
Sales and negotiation skills, including experience managing leads, closing sales, and working toward defined targets or KPIs.
Digital literacy and comfort working with online sales tools, CRM platforms, and social media channels.
Organizational and time-management skills to handle multiple customer conversations, follow-ups, and order-related tasks efficiently.
Interest in wellness, natural products, or food and personal care categories; familiarity with coconut-based products is a plus.
Ability to work independently in a remote environment, collaborate with a distributed team, and adapt to evolving processes.
Previous experience in retail, e-commerce, or inside sales is preferred but not required.
Relevant education or training in business, marketing, communications, or a related field is beneficial.

Work arrangement
No