Customer Support Representative

Company Description MD PROPERTIES PRIVATE LIMITED, established in 2008, is a real estate company built on honesty, integrity, and customer satisfaction. The organization is driven by a passionate and committed team of real estate professionals who understand the nuances of the industry and focus on assisting clients at every step. The company strives to continually improve its services by delivering landmark buildings and expansive residences at affordable prices, enabling fulfilling lifestyles for occupants. MD PROPERTIES PRIVATE LIMITED is committed to exceeding promises through innovation, higher service standards, and responsible corporate citizenship with the goal of contributing to broader societal progress and making a positive difference.
Role Description The Customer Support Representative is a full-time, on-site role based in Kolkata. This position is responsible for responding to customer inquiries, resolving issues, and providing timely, accurate information about properties, services, and processes. Day-to-day tasks include handling phone calls, emails, and in-person interactions, documenting customer concerns, and coordinating with internal teams to ensure prompt resolution. The representative will maintain customer records, follow up on open cases, and support efforts to improve customer satisfaction and service quality. The role also involves proactively identifying common issues, suggesting improvements, and upholding the company’s values of integrity and customer-centric service.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
Effective Communication skills, both verbal and written, with the ability to listen actively and respond clearly.
Ability to perform Troubleshooting to diagnose and resolve customer issues efficiently and accurately.
Basic computer literacy, including proficiency with email, CRM or ticketing systems, and office applications.
Prior experience in customer support or service roles, preferably in real estate or related industries.
Ability to work on-site in Kolkata, manage time effectively, and handle multiple customer queries with patience and professionalism.
Minimum high school diploma or equivalent; additional education in business, communications, or a related field is an advantage.
Commitment to integrity, reliability, and a customer

Work arrangement
No