Customer Service Representative

Company Description MD PROPERTIES PRIVATE LIMITED, founded in 2008, is a real estate company built on honesty, integrity, and a strong commitment to customer satisfaction. The organization is driven by a dedicated team of experienced real estate professionals who are passionate about providing reliable guidance and support. The company focuses on delivering landmark buildings and spacious residences at affordable prices, aiming to improve the quality of life for its occupants. Through continuous innovation and higher service standards, MD PROPERTIES PRIVATE LIMITED strives to exceed expectations and contribute responsibly to broader social and national development. The team believes in making a meaningful difference by investing wholeheartedly in its mission.
Role Description This is a full-time, on-site Customer Service Representative role based in Kolkata. The Customer Service Representative will handle incoming inquiries from clients, provide timely and accurate information about properties, and support customers through the entire sales and post-sales process. Day-to-day tasks include responding to phone calls, emails, and in-person queries, maintaining detailed records of customer interactions, and coordinating with sales and operations teams to resolve issues. The role also involves following up with prospective and existing customers to ensure satisfaction, gathering feedback to improve services, and representing the company’s values of integrity and professionalism in every interaction. The ideal candidate will contribute to a positive customer experience and help strengthen long-term client relationships.
Qualifications
Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
Ability to enhance Customer Experience and effectively perform as a Customer Service Representative.
Excellent verbal and written communication skills, with active listening and clear articulation.
Comfort interacting with diverse customers in person, over the phone, and via digital channels.
Basic computer proficiency, including use of CRM tools, email, and office productivity software.
Ability to work on-site in Kolkata, manage time effectively, and handle multiple inquiries simultaneously.
Prior experience in customer-facing roles, preferably in real estate or related services, is an advantage.
Minimum high school diploma; a bachelor’s degree in any discipline is beneficial.

Work arrangement
No