Technical Success Manager

About Damoov
Damoov is a global API-first telematics and mobility platform powering some of the world’s most innovative insurance, mobility, logistics, and connected vehicle solutions.
Our SDKs, APIs, and data products enable organizations to understand driving behavior, improve road safety, optimize operations, detect incidents, and build next-generation mobility experiences. Damoov serves customers across multiple continents and processes billions of driving events through its technology platform.
About the Role
We’re looking for a Technical Success Manager to help customers successfully implement, adopt, and scale solutions built on Damoov’s platform.
This role sits at the intersection of customer success, technical consulting, solution delivery, and account growth. You will serve as a trusted advisor to customers, helping them achieve business outcomes while ensuring they successfully leverage Damoov’s APIs, SDKs, telematics intelligence, and mobility solutions.
You’ll work closely with Customer Success, Product, Engineering, Sales, Partnerships, and Leadership teams to guide customers throughout their journey—from onboarding and implementation to expansion and long-term success.
This is an excellent opportunity for someone who enjoys combining technical problem-solving, relationship management, strategic thinking, and customer advocacy.
What You’ll Do
Manage relationships with strategic customers and serve as a trusted advisor throughout the customer lifecycle
Support customer onboarding, implementation, and adoption initiatives across Damoov’s platform
Help customers define success metrics, implementation plans, and business objectives
Provide technical guidance on APIs, SDKs, integrations, platform capabilities, and best practices
Partner with customer technical teams to support successful deployments and operational adoption
Monitor customer health, product usage, adoption trends, and business outcomes
Identify risks, proactively address challenges, and help customers maximize value from the platform
Collaborate with Product and Engineering teams to communicate customer feedback and influence future platform improvements
Support account growth by identifying opportunities for expanded adoption and additional use cases
Develop customer-facing materials, enablement resources, success plans, and executive business reviews
Coordinate internal stakeholders to ensure successful delivery of customer initiatives and priorities
What We’re Looking For
Experience in customer success, technical account management, solutions engineering, implementation consulting, technical consulting, or a related customer-facing role
Strong understanding of APIs, SDKs, software integrations, and cloud-based platforms
Ability to communicate effectively with both technical and business stakeholders
Experience managing enterprise customer relationships and complex customer engagements
Strong problem-solving and analytical capabilities
Excellent communication, presentation, and relationship-building skills
Ability to manage multiple customers and priorities simultaneously
Customer-first mindset with a focus on delivering measurable business outcomes
Comfortable operating in a fast-moving, entrepreneurial environment
Nice to Have
Experience working with B2B SaaS, developer platforms, APIs, mobility technology, insurance technology, fleet management, or telematics solutions
Experience supporting enterprise software implementations and customer onboarding programs
Familiarity with mobile applications, SDK integrations, and cloud technologies
Experience working with strategic accounts and executive stakeholders
Understanding of customer adoption, retention, and account growth strategies
Experience working in a startup or scaling technology company
Why Join Damoov
Partner with innovative customers building the future of mobility, insurance, and telematics
Become a trusted advisor to organizations leveraging a global telematics platform
Work closely with product, engineering, customer success, and commercial teams
Influence customer outcomes, product adoption, and long-term business growth
Join a growing company operating at the intersection of mobility, data, insurance, and technology
Make a visible impact on customer success and company performance

Work arrangement
No