Platform Reliability Specialist

About Damoov
Damoov is a global API-first telematics and mobility platform powering some of the world’s most innovative insurance, mobility, logistics, and connected vehicle solutions.
Our SDKs, APIs, and data products enable organizations to understand driving behavior, improve road safety, optimize operations, detect incidents, and build next-generation mobility experiences. Damoov serves customers across multiple continents and processes billions of driving events through its technology platform.
About the Role
We’re looking for a Platform Reliability Specialist to help ensure the reliability, stability, and operational excellence of Damoov’s global platform.
This role sits at the intersection of platform operations, reliability, incident management, and customer experience. You will help monitor platform health, coordinate responses to operational issues, improve service reliability, and contribute to the processes that keep Damoov’s platform running at scale.
You’ll work closely with Engineering, Product, Customer Success, Customer Solutions, Data, and Leadership teams to improve operational readiness, strengthen platform resilience, and support a high-quality customer experience.
This is an excellent opportunity for someone who enjoys solving operational challenges, improving systems, and helping technology platforms operate reliably at global scale.
What You’ll Do
Monitor platform health, service performance, and operational metrics across Damoov’s products and infrastructure
Coordinate incident response activities and help drive timely resolution of operational issues
Support root cause investigations and post-incident review processes
Track reliability trends and identify opportunities to improve platform stability and service quality
Develop and maintain operational documentation, runbooks, escalation procedures, and response frameworks
Partner with Engineering teams to improve monitoring, alerting, observability, and operational readiness
Support release readiness and operational planning activities
Help identify recurring issues and contribute to long-term corrective actions
Assist with service reporting, operational reviews, and reliability performance tracking
Collaborate with Customer Success and customer-facing teams during high-priority customer-impacting events
Contribute to continuous improvement initiatives that strengthen operational effectiveness and platform resilience
What We’re Looking For
Experience in technical operations, platform operations, service operations, reliability engineering, incident management, support engineering, or a related role
Strong analytical and problem-solving capabilities
Ability to remain organized and effective during high-pressure situations
Strong communication skills and ability to coordinate across multiple teams
Experience working with operational processes, monitoring systems, or service management practices
Ability to identify patterns, trends, and opportunities for operational improvement
Strong attention to detail and commitment to execution excellence
Comfortable working with technical systems and operational data
Comfortable operating in a fast-moving, entrepreneurial environment
Nice to Have
Experience supporting SaaS platforms, APIs, cloud infrastructure, or large-scale technology systems
Familiarity with monitoring, observability, incident management, and reliability practices
Experience working with customer-facing technology platforms
Understanding of platform reliability, service management, operational readiness, or site reliability concepts
Experience in mobility technology, telematics, insurance technology, logistics, transportation, or related industries
Experience working in a startup or scaling technology company
Why Join Damoov
Help maintain the reliability of a global telematics and mobility platform
Work closely with engineering, product, customer success, and leadership teams
Contribute to the operational excellence that supports customers around the world
Gain exposure to large-scale data systems, mobility intelligence products, and platform operations
Join a growing company operating at the intersection of mobility, data, insurance, and technology
Make a visible impact on platform performance, customer experience, and business success

Work arrangement
Yes