Customer Launch Manager

About Damoov
Damoov is a global API-first telematics and mobility platform powering some of the world’s most innovative insurance, mobility, logistics, and connected vehicle solutions.
Our SDKs, APIs, and data products enable organizations to understand driving behavior, improve road safety, optimize operations, detect incidents, and build next-generation mobility experiences. Damoov serves customers across multiple continents and processes billions of driving events through its technology platform.
About the Role
We’re looking for a Customer Launch Manager to help customers successfully launch, adopt, and scale solutions built on Damoov’s platform.
This role sits at the intersection of customer success, implementation, project management, and operational execution. You will lead onboarding and launch programs for new customers, helping them move from signed agreement to successful deployment while ensuring a smooth and positive experience.
You’ll work closely with Customer Success, Solutions Engineering, Product, Engineering, Partnerships, and Commercial teams to coordinate activities, manage timelines, and help customers achieve value as quickly as possible.
This is an excellent opportunity for someone who enjoys managing customer relationships, coordinating complex projects, and driving measurable business outcomes.
What You’ll Do
Lead customer onboarding and launch initiatives from kickoff through successful deployment
Develop implementation plans, timelines, milestones, and success criteria for customer programs
Serve as the primary point of contact during onboarding and launch phases
Coordinate activities across customer teams and internal stakeholders to ensure smooth execution
Partner with Solutions Engineering teams to support integrations, SDK deployments, API implementations, and platform configuration
Identify and proactively manage risks, dependencies, and implementation challenges
Facilitate onboarding meetings, status reviews, training sessions, and launch readiness assessments
Help customers understand best practices and maximize value from Damoov’s platform
Track onboarding progress, adoption metrics, and customer readiness indicators
Collaborate with Customer Success teams to ensure a seamless transition into long-term account management
Contribute to improving onboarding processes, customer journeys, templates, and launch playbooks
Gather customer feedback and provide insights that help improve products, processes, and customer experiences
What We’re Looking For
Experience in customer onboarding, customer success, implementation management, project management, professional services, consulting, or a related role
Strong organizational and project management capabilities
Excellent communication and stakeholder management skills
Ability to coordinate multiple customer projects and priorities simultaneously
Strong problem-solving and analytical skills
Customer-focused mindset with a passion for delivering successful outcomes
Ability to work effectively across technical, commercial, and operational teams
Strong attention to detail and execution excellence
Comfortable operating in a fast-moving, entrepreneurial environment
Nice to Have
Experience in B2B SaaS, APIs, platform businesses, mobility technology, insurance technology, logistics, telematics, or connected vehicle solutions
Experience supporting enterprise customer onboarding and implementation programs
Familiarity with software integrations, APIs, SDKs, and cloud-based platforms
Experience working with strategic accounts and enterprise stakeholders
Knowledge of customer adoption, customer lifecycle management, and onboarding best practices
Experience working in a startup or scaling technology company
Why Join Damoov
Help customers launch innovative mobility, insurance, logistics, and telematics solutions
Play a critical role in customer success and long-term adoption
Work directly with customers and influence their experience from day one
Collaborate closely with customer success, engineering, product, and commercial teams
Join a growing company operating at the intersection of mobility, data, insurance, and technology
Make a visible impact on customer outcomes, retention, and business growth

Work arrangement
Yes