Lead Healthcare-voice process

Company Description emHealth (Electronic and Mobile Health) is driven by the vision to make quality healthcare affordable and easily accessible to all. The organization focuses on leveraging digital and mobile technologies to bridge gaps in healthcare delivery for the wider community. By prioritizing accessibility, emHealth aims to reach individuals who may face barriers to traditional healthcare services. Team members contribute to impactful work that supports better health outcomes and expands access to care for the common person.
Role Description The Lead Healthcare-voice process role is a full-time, on-site position based in Chennai. The role involves overseeing voice-based interactions with patients, caregivers, and healthcare partners to ensure clear communication and effective support. Day-to-day tasks include guiding a voice process team, monitoring call quality, handling escalations, and ensuring adherence to healthcare protocols and service standards. The lead will coordinate training for team members, support accurate information sharing related to healthcare services, and collaborate with medical and operational staff to improve processes. This role also includes reporting performance metrics, identifying process improvements, and contributing to a patient-centric service environment.
Qualifications
Previous min 3 years experience in leading a team of telecallers / customer care executives
Fluent in English, Tamil and Hindi (all three mandatory) - we welcome fluency in other languages also in addition to the mentioned ones
Leading a team in a voice process in healthcare industry / as a caller in healthcare industry would be advantageous

Work arrangement
No