Onboarding Specialist

Onboarding Specialist – Customer Experience | Remote
TalentPop App is a fast-growing e-commerce agency supporting hundreds of brands around the world.
We're looking for an Onboarding Specialist to help new agents successfully transition from training into their client roles. You'll be the person who helps make sure agents understand what's expected, have access to the right tools and resources, and feel ready before they begin supporting customers.
If you have a strong customer service background, experience supporting or onboarding team members, and enjoy working with people in a fast-paced remote environment, we'd love to hear from you.
Quick Details
Location: Remote
Employment: Full-time
Work Setup: Permanent work from home
Industry: E-commerce
Experience: 3+ years of BPO/customer service experience
What You'll Do
Guide new agents through the onboarding process and help them prepare for their client roles
Coordinate with clients and internal teams to make sure onboarding requirements are complete
Lead onboarding calls, preparation calls, and shadowing sessions
Help agents get set up with client platforms and tools such as Shopify and Gorgias
Observe agent performance, provide feedback, and track their progress
Work with Team Leads to confirm when agents are ready to transition to their client teams
What We're Looking For
3–5 years of BPO or customer service experience
1–2 years of customer service onboarding experience preferred
1–2 years of Virtual Assistant experience preferred
Hands-on experience with e-commerce platforms such as Shopify, Gorgias, Zendesk, Re:Amaze, Freshdesk, or similar tools
Working knowledge of HubSpot, Monday.com, or other CRM platforms
Good understanding of e-commerce customer support
Strong written and verbal English communication skills
Excellent organization and time management skills
Confident providing coaching, feedback, and guidance
Comfortable leading calls and working with different teams
Detail-oriented, proactive, and able to work independently
What You'll Need
Internet
DSL, cable, or fiber internet connection
LAN connection required
Minimum 25 Mbps upload and download speed
Equipment
Personal laptop or desktop computer
Minimum Intel Core i5 or Ryzen 5
At least 8GB RAM
Tablets and smartphones cannot be used as the primary work device
Power and Workspace
Reliable power source with minimal outages
Backup power source is strongly recommended
A backup work location that can be used during extended power outages is required
What We Offer
Permanent, full-time work-from-home setup
Paid time off
Holiday bonuses
Health and dental coverage
Opportunities for learning and professional development
Opportunities for career growth and internal mobility
The opportunity to work with international e-commerce brands
A collaborative and fully remote global team
Who This Role Is For
This role could be a great fit if you've worked as a Customer Service Team Lead, Senior Customer Service Representative, Onboarding Specialist, Trainer, Quality Analyst, Virtual Assistant, or similar customer-facing role and enjoy helping people become successful in their new positions.
You'll have the opportunity to use your customer service and e-commerce experience in a role focused on people, coordination, coaching, and successful client transitions.
How to Apply
Ready to help new team members start their client journey on the right foot?
Application Code: OBS26
Please complete the application form to be considered for the role.
Applications submitted through LinkedIn messages or email will not be considered.
We look forward to hearing from you!

Work arrangement
No