Team Lead

E-commerce Team Lead – Operations & Customer Experience | Remote
100% Work From Home | Full-Time
TalentPop App is looking for an experienced E-commerce Team Lead to lead a team supporting day-to-day operations and customer experience for growing e-commerce brands.
This role is ideal for someone with proven experience managing e-commerce operations, resolving order and fulfillment issues, and handling escalations involving returns, shipping, payments, and customer disputes.
What You’ll Do
Lead and coach a team supporting e-commerce customers and operations
Oversee order fulfillment, returns, RMAs, shipping issues, and carrier escalations
Handle complex customer and operational escalations and ensure timely resolution
Coordinate with 3PLs, warehouses, carriers, and other external partners when needed
Support payment disputes, chargebacks, refunds, and other transaction-related issues
Monitor team performance, identify operational gaps, and provide coaching
Work with internal teams and clients to improve processes and customer experience
Review operational trends and help implement solutions to recurring issues
What We’re Looking For
Proven experience as an E-commerce Team Lead, Operations Team Lead, or similar leadership role
Hands-on experience owning e-commerce operations, including fulfillment, order issues, returns/RMAs, shipping, and carrier escalations
Experience handling chargebacks, payment disputes, refunds, or payment processor-related issues
Experience coordinating with 3PLs, warehouses, fulfillment partners, or shipping providers is strongly preferred
Experience leading, coaching, and monitoring a customer service or e-commerce operations team
Strong problem-solving and escalation management skills
Strong written and verbal English communication
Comfortable working with e-commerce platforms and support tools
Shopify, Gorgias, Zendesk, Recharge, Stripe, PayPal, or similar platform experience is a plus
Strong understanding of e-commerce customer experience and operational workflows
Work From Home Requirements
Personal laptop or desktop with Intel i5 / Ryzen 5 or equivalent
At least 8 GB RAM
Minimum 25 Mbps internet connection
Backup internet connection
Reliable power supply
Quiet, dedicated workspace
Why Join TalentPop App?
100% Work From Home
Full-time, permanent position
Paid time off
Health and dental benefits
Career growth opportunities
Work with a global team supporting e-commerce brands
If you have hands-on e-commerce operations experience and have successfully led a team through complex customer, fulfillment, and payment issues, we’d love to hear from you.
Apply through TalentPop App!
Job Code: ETL26

Work arrangement
Yes