Live opening · Posted 6 days ago
Customer Success Specialist
TalentPop App · APAC (Remote)
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At a glance
The key details from the original listing.
CompanyTalentPop App
LocationAPAC (Remote)
Work modeYes
Source
Linkedin
Listed6 days ago
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About the role
Description supplied by the original job listing.
Customer Success Specialist – Remote | Retention & Commission
TalentPop App is looking for a Customer Success Specialist to help customers have a great experience while building strong, long-term relationships with the brands they purchase from.
This role focuses on customer retention, problem-solving, and relationship building. You’ll help customers resolve concerns, prevent cancellations, and identify opportunities to recommend products or solutions that genuinely meet their needs.
Commission opportunities are available based on performance.
What You’ll Do
Support customers through chat, email, and/or voice
Resolve customer concerns and provide helpful solutions
Handle retention conversations and help prevent cancellations
Recommend products or solutions based on customer needs
Identify opportunities to improve customer satisfaction and loyalty
Follow up with customers and maintain accurate records
What We’re Looking For
1+ year of customer service, customer success, sales, or retention experience
Strong spoken and written English
Confident handling customer concerns and difficult conversations
Comfortable making product recommendations
Strong communication and problem-solving skills
Customer-focused, self-motivated, and goal-oriented
BPO, e-commerce, Shopify, Gorgias, Zendesk, or similar experience is a plus
Compensation & Benefits
Competitive hourly pay
Commission opportunities based on retention and sales performance
100% remote work
Full-time, permanent position
Paid time off
Holiday bonuses and performance incentives
Health and dental benefits
Career growth opportunities
Work with international e-commerce brands
Remote Work Requirements
Personal laptop/desktop, Intel i5 or Ryzen 5 equivalent
At least 8 GB RAM
Minimum 25 Mbps internet connection
Backup internet connection
Reliable power and a quiet workspace
If you enjoy helping customers, solving problems, and finding ways to keep customers coming back, this is an opportunity to build your career in customer success while earning additional income through commission.
Apply now and join TalentPop App!
Work arrangement
Yes
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