ASSISTANT MANAGER – OPERATIONS

WE ARE HIRING | ASSISTANT MANAGER – OPERATIONS
Industry: Salon & Wellness | Retail Operations
Experience: 2–5 Years
Location : Dehradun
Employment Type: Full-Time
We are looking for a dynamic and customer-focused Assistant Manager – Operations to manage and drive the day-to-day operations of our salon and wellness outlet.
The ideal candidate should have strong experience in retail, service, hospitality, salon & wellness, or other customer-facing industries, with a proven ability to manage teams, ensure excellent customer experience, drive sales, and maintain operational standards.
Key Responsibilities:
Manage the day-to-day operations of the salon/outlet and ensure smooth functioning.
Handle team management, staff allocation, attendance, grooming, discipline, and performance.
Ensure high standards of customer service and customer experience at every touchpoint.
Drive sales, revenue, membership, repeat business, and upselling/cross-selling initiatives.
Monitor daily sales and operational performance against assigned targets.
Handle customer queries, feedback, complaints, and service recovery professionally.
Ensure proper implementation of SOPs, service standards, hygiene, grooming, and safety protocols.
Monitor inventory, stock levels, consumables, product usage, and wastage.
Coordinate with management for staffing, operational requirements, promotions, and business development activities.
Maintain daily operational reports, sales reports, attendance records, and other required MIS.
Ensure the outlet is maintained according to the company's brand, visual, cleanliness, and presentation standards.
Coordinate with service professionals/therapists/stylists and ensure efficient appointment and customer flow.
Identify opportunities to improve customer retention, service quality, and outlet profitability.
Support local marketing activities, promotional campaigns, and customer engagement initiatives.
Ensure smooth coordination between front desk, sales, service team, and management.
Candidate Profile:
2–5 years of experience in retail operations, salon & wellness, hospitality, hotel management, luxury/service industry, or a similar customer-facing environment.
Candidates from Retail, Salon, Spa & Wellness, Hotel/Hospitality, Premium Services, Lifestyle or Luxury Brands are preferred.
Strong team handling and people management skills.
Good understanding of sales, customer service, and operational processes.
Target-oriented with a strong focus on customer satisfaction and business performance.
Excellent communication, interpersonal, and problem-solving skills.
Well-groomed, professional, confident, and customer-centric.
Ability to work in a fast-paced, premium service environment.
Education: Graduate / Diploma in Hotel Management, Business Management, Retail Management, or relevant field preferred.
What We Look For:
Customer Focus | Sales Orientation | Team Leadership | Retail Operations | Service Excellence | Accountability | Professionalism
Interested candidates can share their CV at:
Email ID: shiksha.chauhan@primesunshine.in

Work arrangement
No