Vice President of Digital Operations

Company Description Monaco Research is a next-generation global trading network built by experienced Wall Street professionals and crypto-native technologists. The platform delivers sub-millisecond execution across spot, perpetual futures, and prediction markets, all running on a unified liquidity engine designed for high performance. Monaco focuses on institutional-grade depth, reliability, and scalability, enabling sophisticated trading across multiple asset classes. The team emphasizes zero compromise on speed, security, and user experience, aiming to redefine how digital markets operate for both institutional and advanced individual participants.
Role Description The Vice President of Digital Operations is a full-time, remote leadership role responsible for overseeing the end-to-end operations of Monaco Research’s digital trading platform. This position manages the operational strategy, performance, and reliability of core systems, ensuring seamless execution, uptime, and high-quality customer experiences. Day-to-day responsibilities include leading cross-functional operations teams, optimizing workflows, monitoring KPIs, partnering with product and engineering to improve platform performance, and driving continuous process improvements. The role also involves managing operational budgets, supporting P&L objectives, and collaborating with customer service teams to maintain responsive, data-driven support. The VP of Digital Operations will play a key role in strategic planning for digital initiatives, managing complex projects, and ensuring operational readiness for new product launches and market expansions.
Qualifications
Demonstrated expertise in Operations Management, including leading digital or technology-driven operations teams and optimizing processes in fast-paced environments.
Experience with P&L Management and financial performance oversight, including budgeting, cost optimization, and aligning operations with revenue and profitability goals.
Strong background in Customer Service operations, with a focus on building scalable support models, service-level management, and data-informed customer experience improvements.
Proven Strategic Planning capabilities, including setting operational roadmaps, aligning with business objectives, and guiding long-term digital transformation initiatives.
Advanced Project Management skills, including managing complex, cross-functional projects, prioritizing initiatives, and delivering on time and within scope.
Previous leadership experience in fintech, crypto, trading technology, or high-availability digital platforms is highly beneficial.
Excellent analytical, communication, and stakeholder management skills, with the ability to collaborate effectively across product, engineering, and commercial teams.
Bachelor’s degree in Business, Finance, Engineering, or a related field; graduate degree (MBA or similar) is a plus.
Comfort working in a remote, globally distributed environment and leading teams across time zones.

Work arrangement
No