AWS Solution Architect

1. About Our Client:
The organization operates in the AI and cloud technology space, focusing on integrating advanced solutions such as Amazon Connect and Salesforce Einstein to enhance customer service workflows and business operations. It addresses challenges in customer engagement and digital transformation by delivering intelligent, AI-driven solutions that improve agent productivity and customer experience. As a recognized partner for innovative platforms like Salesforce Agentforce, the organization plays a leading role in implementing cutting-edge AI-powered contact center technologies.
2. About the Opportunity:
The AWS Solution Architect will play a critical role in ensuring customer success by designing, building, and launching Amazon Connect solutions. This position involves assessing technology needs, guiding architectural decisions, and leading project delivery to optimize contact center operations. The role bridges technical teams and business stakeholders to implement cloud-based contact center solutions that improve productivity and customer outcomes.
3. Responsibilities:
Assess customer technology and business processes to recommend AWS Connect solutions
Conduct business process reviews to identify customer requirements
Educate customers on AWS value propositions and engage in architectural discussions
Lead discovery phases, develop ROI business cases, and present project estimates
Translate customer needs into contact center designs using AWS services
Manage and mentor technical teams to deliver solutions on time and within budget
Communicate technical concepts clearly to business stakeholders
Implement best practices in contact center design throughout solution delivery
Manage project and customer communications effectively
Deliver end-user training and supporting documentation
Lead enterprise-level projects with minimal supervision
Engage with leadership to define vision and strategy for contact center solutions
4. Requirements:
Experience with contact center customer engagement
Integration skills across WFM, CRM, and contact center platforms
Knowledge of communication protocols such as WebRTC and SIP
Proficiency in scripting or coding languages like Python, Java, or Node.js
Strong communication and presentation skills with executives and IT management
API integration experience
Troubleshooting and debugging expertise
Experience with CloudFormation, Lambda, Lex, and contact flow design
Familiarity with automation tools like Jenkins and GitLab CI/CD
Contact center architecture knowledge
Background in technology sales, pre-sales, or consulting
Advanced AWS services and cloud architecture knowledge
Salesforce Service Cloud familiarity
Knowledge of other contact center platforms (e.g., Genesys, Cisco, Avaya)
Experience with workforce management and outbound dialers
Understanding of Agile and Scrum methodologies
AWS Cloud Practitioner Certification
AWS Developer Associate or Professional Certification
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator
5. Pay Range and Compensation Package:
California Annual Salary Range: 94,400 - 266,300 USD
Cleveland Annual Salary Range: 87,400 - 213,000 USD
Colorado Annual Salary Range: 94,400 - 230,000 USD
District of Columbia Annual Salary Range: 100,500 - 245,000 USD
Illinois Annual Salary Range: 87,400 - 230,000 USD
Maryland Annual Salary Range: 94,400 - 230,000 USD
Massachusetts Annual Salary Range: 94,400 - 245,000 USD
Minnesota Annual Salary Range: 94,400 - 230,000 USD
New York / New Jersey Annual Salary Range: 87,400 - 266,300 USD
Washington Annual Salary Range: 100,500 - 245,000 USD
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
No